Job Directory Mercer Senior Analyst - Onsite Technical Support
Mercer

Senior Analyst - Onsite Technical Support Mercer
New York, NY

Mercer is a human resource consulting service that includes compensation, employee benefits, communications, and investment consulting.

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About Mercer

Job Description

Company:MMC Corporate

Description:

Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us. As a Senior Desktop Support Analyst at Marsh & McLennan Companies, you will be responsible for providing technical support to our internal employees and clients across multiple operating companies in Midtown, NYC and the surrounding areas. Some responsibilities include but not limited to:

* Perform installation, training, maintenance, troubleshooting and repair of laptop / desktop technology hardware and software
* Determine appropriate hardware and software based on corporate policy and end user requirements
* Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
* Use corporate incident management system to record and track all support work
* Maintain accurate hardware and software records for corporate assets
* May assist with the procurement of hardware and software
* Support team's abilities and functions through positive customer relations
* Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams

Qualifications

* Degree in a technology-related discipline OR a combination of, at minimum four years' work experience, education and training equivalent to a four-year college degree in a technology related discipline
* Bachelor's degree, preferred
* Minimum of two years related work experience; three years preferred
* A+ certification preferred
* Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
* MAC OS experience strongly preferred
* In-depth knowledge of Apple iOS and mobile device technologies
* Superior customer service skills
* Advanced knowledge, support and troubleshooting of AV, presentation, and teleconferencing equipment
* Strong professional experience in a Windows 7/10 Enterprise environment
* Superior analytical and problem solving skills
* Ability to work within a team environment
* Ability to independently plan, organize and prioritize one's own activities
* Ability to express ideas clearly in both written and oral communications
* Ability to communicate technical information to a non-technical audience in a clear and coherent manner
* Ability to effectively lead technical teams, to bring about technology solutions-
* Ability to create, maintain & publish support documentation as needed
* Local travel may be required
* Occasional evening and weekend work may be required
* Ability to lift and move desktop and other related hardware

Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Visit www.mmc.com for more information and follow us on LinkedIn and Twitter @MMC_Global

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

About Mercer

Mercer is a human resource consulting service that includes compensation, employee benefits, communications, and investment consulting.

Headquarters
Mercer
Size
18985 employees
Mercer

New York, NY 10036, USA

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