Job Directory Akamai Technologies Security Operations Technician (fluent Japanese)
Akamai Technologies

Security Operations Technician (fluent Japanese) Akamai Technologies
Cambridge, MA

Akamai Technologies is a provider of cloud services for delivering, optimizing and securing online content and business applications across any device.

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About Akamai Technologies

Job Description

The Security Operations Center Technician is focused on customer service. The SOC Technician provides first response to all network and attack related events in the Security Operations Center.

This is an excellent position for somebody interested in exercising their service delivery experience. The ideal Technician will demonstrate a willingness to learn all Akamai products and a desire to develop their skills delivering quality support to our customers. The role will reside in an environment that is fast paced with constant involvement in critical attack fighting. The Security Operations Center is the "frontline" defense for our clients. As a Security Operations Center Technician you will be responsible for:

* Monitor Central Alert System
* Monitor proprietary graphing system
* Follow workflow procedures of operations center in large global environment
* Respond to and internally route trouble tickets via support queues
* First line outbound customer communication for alerting and event response
* First line response for inbound call handling
* First line communicator with SOC on active alerts
* Follow established workflow procedures to troubleshoot network alerts
* Follow established workflow procedures to troubleshoot non-managed security events.
* Work with Specialists on non-critical customer requests and attack detection

About the Team

Join Akamai and you join a culture that's extremely intelligent, strongly supportive and passionately committed to delivering world-class solutions. Akamai Global Security Operations Center (SOC) is responsible for Security Services on an Enterprise level. Each shift is a team-oriented cross-functional unit responsible for the detection and mitigation of Cyber attacks. Regular training, knowledge sharing, and continuous improvement are important elements of the SOC. We protect our customers against the growing threat of cyber attacks and cyber terrorism. Akamai's SOC contains the brightest individuals in the Security industry and the top DDoS mitigators in the world. We are the world leader in DDoS mitigation and moving Faster Forward into the broad world of security.

Required Skills

* Fluent spoken and written Japanese language skills.
* Minimum of 6 months of experience in a customer support, help desk or call center role or its equivalent.
* Minimum 1 industry related certification or 6 months of work experience in an IT role.

Desired Skills

* Must be ready to come to a place where you are free to innovate, collaborate and shape how the world lives, works and plays.
* 6 months of demonstrated interpersonal communications skills.
* Experience with Linux.

About Akamai Technologies

Akamai Technologies is a provider of cloud services for delivering, optimizing and securing online content and business applications across any device.

Size
10000 employees
Akamai Technologies

8 cambridge center

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