Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.
* Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources
* Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
* Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
* Respond to inbound requests via phone and other electronic means for technical assistance with managed services
* Respond in a timely manner (within documented SLA) to support, threat and other cases
* Document actions in cases to effectively communicate information internally and to customers
* Respond to needs and questions of customers concerning their access to network resources through their managed device.
* Adhere to policies, procedures, and security practices
* Resolve problems independently and understand escalation procedure
Required Technical Experience:
* Requires strong critical thinking and problem solving skills
* Requires a passion for information security and data security
* Requires practical experience with TCP/IP networking
* Requires significant experience with Linux, Windows and Network Operating Systems
* Experience providing Cisco ASA support
* Requires working knowledge of Routing and Access Control Devices
* Professional experience with Juniper Gateways, Juniper firewalls, Juniper routers, and Juniper Intrusion Detection Products.
* Knowledge of configuring, upgrading, and maintaining all aspects of Juniper network management software.
* Should have recent, documented professional expertise with several of the following security products: Cisco, Sourcefire, IPTables, Snort, ModSecurity, Nessus, Checkpoint, ISS, 3COM/Tipping Point, ClamAV or other technologies
* Must have strong written/verbal communication skills
* Must be detail oriented with strong customer service skills
* Requires strong interpersonal and organization skills
* Take responsibility for customer satisfaction and overall success of managed services
* Interface with a variety of customers in a polite, positive, and professional manner
* JNCIA-FWV and/or JNCIS-FW certification highly desirable.
* Must have strong recent professional experience in Information Security and Networking.
* Preferred candidates will have multiple certifications in Security/Networking, including but not limited to: Security+, GSEC, GCIA, GCIH, CISA, or CISSP.
* In addition to English, additional language skills are also desired, including Spanish, Portuguese, Mandarin or Urdu.
We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.
Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
To All Agencies:
Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.