SDK & Tools Product Manager
San Francisco, CA

Job Description

New Relic

SDK & Tools Product Manager

Portland, Oregon

San Francisco, California

Your Opportunity

At New Relic, we believe building an amazing developer experience is rooted in a deep understanding of modern software operators and developers who are building the world's most amazing applications. The Software Development Kit (SDK) & Tools Product Manager will conduct developer research, achieve a deep understanding of DevOps workflows, and identify the most important problems we could solve for.

Using this first hand knowledge, you'll own the product vision and execution for a developer tool suite that makes it joyful for customers and partners to reduce toil, accelerate integrations by deeply embedded New Relic into their DevOps workflows.. This role is for strategic thinkers that understand the need for process and prioritization on high demand projects and who can turn planning into great product experiences by jumping in and getting their hands dirty.

What You'll Do

* Product strategy: Drive the product strategy for New Relic's platform capabilities, informed by customer and market insights, product and business KPIs, competitive pressures, technical capability, and internal initiatives; craft the product story by understanding the landscape, developer needs, and New Relic principles
* Planning: In collaboration with Engineering, define a detailed, rolling 4-quarter product roadmap based on the product strategy and drive the alignment of key releases to deliver on the roadmap; adjust the roadmap as needed based on key metrics, market forces, and changes in execution resources. Lead the business during the full product lifecycle - from requirements definition, to delivery, to end of life - collaborating with other teams across the company, including Engineering, Design, Support, Marketing, and Sales counterparts.
* Internal leadership: Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm; Consider the business impact, ROI, and other implications when taking important decisions
* Customer & Technology Partner interactions: Engaging with key technology partners on integration; Optimize developer experience including on-boarding, documentation, tools, and support.
* Metrics and research: Conduct user research, integrate usability studies and market analysis into product requirements to enhance developer satisfaction; Define and analyze metrics that inform the success of products
* Positioning: Enable the go-to-market teams (sales, support, marketing)
* Product champion: Advise development teams at New Relic about API design impacts; Represent New Relic as a product and domain expert in front of Industry Analysts, customers, industry events/conferences, and other events; Lead sales engineer and support education sessions

Your Qualifications

Must-have:

* 7+ years experience leading cross-functional software projects
* 5+ years experience developing software and working with application lifecycle management tools
* 2+ years experience creating developer-focused products, such as SDKs, tools, or platforms
* Strong understanding of DevOps with an understanding how modern software is built, packaged, and deployed
* Strong technically with a passion for design and usability
* Ability to drive requirement definition and solution design sessions, working closely with stakeholders from across the entire organization and with developers
* Ability to drive teams of diverse backgrounds to ship features on aggressive timelines
* Capability to identify technical impacts, recommend best-practice and/or alternate approaches, and provide timeline estimates
* An ability to articulate development status and challenges to both technical and non- technical audiences
* Strong written communication skills
* BA/BS in computer science, computer engineering or a related technical field

Nice-to-have:

* Prior experience building developer platforms is a plus
* Experience working with or building GraphQL schemas is a plus
* Significant experience with Kubernetes and Docker is a plus
* Experience in working with open source projects is a plus

Please note, visa sponsorship is not available for this position.

About Us

New Relic provides the real-time insights that software-driven businesses need to innovate faster. Our cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects. We're proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we're a global company focused on building a culture where all employees feel welcome, where people can bring their whole selves to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit newrelic.com.

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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