Requisition ID: 218082
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
SAP NS2 Software Support Engineer-Herndon-20171
SAP NS2 Secure Cloud Support organization is seeking a Software Support Engineer for the Success Factors suite of products.
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role
All internals must have manager's approval to transfer
Must be willing to live a commutable distance to our Herndon office; this is not a remote opportunity
In a Support Engineer role, you are required to have understanding of the enterprise software development life cycle as well as hands-on programming and diagnostic skills. You will perform detailed, root cause analysis on customer issues to determine causality and propose solutions. You must have the desire and ability to work independently on complex issues, and to collaborate efficiently with internal experts to resolve customer issues quickly.
As Software Support Engineer at SAP NS2, you have ongoing responsibility of resolving the most challenging, critical, technical issues. At SAP NS2, this is a highly valued role because you will be the 2nd level, Software Support Engineer to ensure customers are successful. The role requires software development and diagnostic skills as well as strong customer relationship and communication skills. You will work closely with critical customers in the Federal, Defense, Intelligence, and Finance community to maintain fully-functional, high-performing solutions in a production environment. This includes leading scheduled calls with customers as well as responding to critical issues as they arise. You will be the technical bridge to other internal organizations, and work alongside the various solution stakeholders in order to address code issues, Cloud Operations and environment issues, as well as working with customer's solution engineering teams
The technical skills required include:
Hands on technical diagnostic experience
Code level debugging experience across multiple development platforms
Configuration and support of enterprise software applications
Network tracing experience with applicable tools (Wireshark, etc)
Knowledge of Tomcat Application server
Knowledge of Windows and Unix server operating systems
Knowledge of PL/SQL, including the ability to optimize SQL queries
Knowledge of SAP HANA DB, troubleshooting and performance optional, but preferred
Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, MIS, or Software Engineering strongly preferred.
2-3 years' of administering and troubleshooting enterprise level applications; or Bachelor's degree as stated in Education requirement.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
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