Salesforce System Administrator Manager
Fairfax, VA

Job Description

Position Information

Department School of Business Alternate Department Description Criminal Background Check Standard Background Check Motor Vehicle Background Check No Statement of Economic Interest Not Applicable Restricted Position? No, is eligible for layoff or severance benefits. Job Category Classified Staff Role (State) Job Title Information Technology Specialist III Working Title Salesforce System Administrator Manager Job Type Full-Time Position Number 01729z Recruit Number STF9423 Working Hours Location Fairfax, VA Other Location Pay Band Payband 6 Salary Commensurate with education and experience. Web Announcement

Salesforce System Administrator Manager, School of Business

The George Mason University, School of Business is looking for an organized and detail-oriented Salesforce System Administrator Manager. This position will also be responsible for maintaining and improving the School's Salesforce integration with both internal and third-party systems. This is a full-time classified staff position with full benefits.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

Responsibilities:

The Salesforce System Administrator Manager position has responsibilities in the following areas:

Management & Administration which includes:

* Building out and scaling our Salesforce instance across the School of Business;
* Designing, developing, and configuring customized solutions using the full Salesforce toolset, including custom objects and fields, validation rules, workflows, and approval processes;
* Developing, creating and managing customized reports and dashboards as needed;
* Work cross-functionally to maintain and improve upon Salesforce integrations with both internal and third party systems;
* Working with end users to understand needs and incorporate processes (workflows, tasks, and dashboards);
* Developing and managing technical solutions as needed, integrating supporting technologies, and managing the solution life cycle;
* Coordinating with various teams to develop system enhancements/functionality, and provide day-to-day project management for application-related initiatives; and;
* Managing the budget and overseeing procurement for Salesforce system upgrades and third-party applications.



Technical support which includes:

* Assessing and implementing Salesforce software releases;
* Creating and maintaining detailed documentation for technical designs, projecting plans, deployments, and training documents;
* Troubleshooting user issues as they occur;
* Working with the School of Business IT team to ensure updates from the University system run effectively;
* Providing technical support on marketing campaigns using Marketing Cloud or Journey builder; and
* Managing user permissions and operational governance.



Cross-functional Team Collaboration which includes:

* Leveraging Salesforce resources to continue to support and drive the School's initiatives;
* Working to continuously identify process improvements in reporting, analytics, and performance metrics within the Salesforce environment;
* Working cross functionally to ensure tools and processes are optimized to meet current and future business requirements; and
* Meeting with teams regularly to discuss and resolves Salesforce challenges and new initiatives.



Training and Industry Research which includes:

* Providing training as needed to new and existing School of Business faculty and staff;
* Collaborating with Salesforce colleagues throughout the University to share best practices and stay informed regarding University-adopted technologies;
* Seeking input from faculty, staff, and administration on emerging needs and developing solutions; and
* Keeping abreast of new Salesforce features and functionality.



Supervise Junior Salesforce Administrator which includes:

* Supervising and developing of the Junior Salesforce Administrator which includes selecting, motivating, and evaluating to assist professional development and effectiveness; proactively providing opportunities for them to develop and showcase their abilities and accomplishments.



Training, Documentation, and Industry Research:

* Overseeing and participating in the creation of technical documentation on customized solutions;
* Providing training as needed to new and existing business school faculty and staff;
* Collaborating with Salesforce colleagues throughout the University to share best practices and stay informed regarding university-adopted technologies;
* Seeking input from faculty, staff, and administration on emerging needs and developing solutions; and
* Keeping abreast of new Salesforce features and functionality.



Required Qualifications:

* Bachelor's degree or an equivalent combination of education and experience in IT or related field;
* Salesforce Administration Certification or equivalent;
* Excellent computer skills with working knowledge of all applications in Microsoft Office, database expertise, and e-mail and network applications;
* Ability to commute to both Fairfax and Arlington campuses;
* Extremely strong analytical and communication skills.
* Self-motivated and able to work independently, but collaborate effectively; and
* Good citizenship and the ability to work well with colleagues.



Preferred Qualifications:

* Experience working in a higher education environment;
* Demonstrated experience in Salesforce administration;
* Extensive experience with database design;
* Experience with report design consolidation, report optimization and process management;
* Experience analyzing and documenting different system flows, process flows and work flows;
* Experience in application implementation including design, build, test, and deployment;
* Experience in data migration/bulk data loading into Salesforce desired;
* Experience with handling Salesforce integrations and Marketing Cloud;
* Excellent communication, analytical, strategic thinking and organizational skills;
* Proactive problem-solving skills, attention to detail, ability to motivate, and ability to learn new tasks quickly; and
* Ability to support and work in a project development and support environment with ability to diagnose and solve problems quickly.



Special Instructions to Applicants

For full consideration, applicants must apply for position number 01729z at by July 23, 2019; complete and submit the online application; and upload a cover letter, resume, and list of professional references. We will contact you directly if we require additional materials. Review of applications will begin on July 24, 2019 and continue until the position is filled.

For Full Consideration, Apply by: 07/23/2019 Posting Date 07/01/2019 Job Close Date Open Until Filled? No Telework Friendly? Mason Ad Statement

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/