Job Directory Cognizant Salesforce Support Manager
Cognizant

Salesforce Support Manager Cognizant
New York, NY

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

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About Cognizant

Job Description

* Cognizant will not sponsor H-1b or other U.S. work authorization for this role. *

We are continuously seek exceptional associates when recruiting new employees. We pride ourselves on having extensive experience working with clients in all major markets. Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions and business results. At Cognizant, we believe those who challenge the way they work today will be responsible for the way tomorrow.

Do you love the challenge of bringing teams together to take on business problems? Do you dream of working with a dynamic learning community that offers the latest knowledge in Salesforce? Do you want to see yourself working for a highly respected Fortune 200 company with an established reputation in the Salesforce space?

If you answered yes to these questions, have you thought about becoming part of Cognizant's Salesforce team? We are currently seeking highly skilled Salesforce Support Manager. We are seeking out the best problem-solvers, idea-makers, and high-energy Salesforce professionals for our fast-growing practice area. We need people with good instincts and a positive outlook that can overcome any obstacle.

Responsibilities:

* You'll be responsible for providing global day-to-day end user support.
* You're going to be performing basic system configurations such as working with custom objects, triggers and workflows.
* You'll assist with system maintenance.
* You will be driving end user adoption, value, and ROI.
* We are looking for someone to help deliver timely, accurate and actionable business information.
* You're going to be responsible for developing business intelligence reports and/or dashboards to track items such as pipeline/forecasts, trends and growth.
* You'll be designing and conducting training sessions and updating training materials.
* We want you to stay on top of the latest Salesforce features and functionality and providing recommendations for process improvements.
* We need you to handle special projects as assigned. This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing.

Required Qualifications:

* We need a Salesforce Certified Professional with at least 12 years of IT experience and at least 8 years of experience in administering a Salesforce.com system.
* You'll need hands on knowledge of relational databases.
* You should have excellent written and verbal communication skills as well as strong presentation and training skills.
* We need you to be able to work in a fast-paced environment and have strong time management skills.
* You need demonstrable project management skills and experience in order to run lifecycles of small to large projects.
* You should be proficient with MS Office (Excel, Word, PowerPoint).

Preferred Qualifications:

* Your knowledge of .NET, JAVA, C#, HTML and/or Java Script is a plus.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It supports lively discussions, encourages thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration.

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.

About Cognizant

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

Headquarters
Size
291700 employees
Cognizant

500 500 Glenpointe Centre W

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