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Salesforce Business Analyst
New York, NY

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Job Description

Salesforce Business Analyst

New York, NY

Skills & Requirements

The Business Analyst contract position on the Demand Management Tracking System (DMTS) Team will define, and successfully translate business requirements into effective, cost effective, and scalable solutions in the Department's DMTS Salesforce-based application. The DMTS is the system of record for the Company's annual energy efficiency and demand management activities, and further supports sales team and program operations critical to successful execution against aggressive and rapidly growing Company energy efficiency targets.

The contract position will own the DMTS team relationship with several important business groups. It will partner with the business groups to Client, review and document business requirements, document them into functional requirements, and evaluate and recommend DMTS technical solutions. It will then engage with DMTS system admins and the application vendors to deliver the enhancement releases or the projects necessary to deliver against these requirements. Furthermore, it will train end users to ensure they understand all associated process and procedural changes. Additionally, the resource will be tasked to assist in the creation and maintenance of desk reference guides and procedural documentation required to support the governance and maintenance of the various environments and program configurations of the DMTS.

This role will require extensive and effective communication, coordination and teamwork across a dynamic group: a core team of Business Analysts, System Administrator/Salesforce Developers; our internal customers within Sales, Operations, and Finance; and our application vendors. The role requires strong business sense, high attention to detail, and very strong project management to partner with the business to ensure enhancements and projects solve the Department's most pressing business needs and are successfully completed on schedule and within budget.

Education - Essential

Bachelor's degree in Information Technology, Computer Science, Business and/or related field required

Education - Preferred

* Master's degree in Information Technology, Computer Science, Business and/or related field required
* PMP Certification preferred

Experience -

* Minimum of 4 years of business analyst work experience.
* Project management and/or Salesforce project implementation experience
* Ability to effectively communicate business needs to the technology teams
* Excellent oral and written communications skills
* Excellent presentation skills
* Attention to detail and excellent analytic skills
* Excellent time-management and organizational skills
* Excellent and demonstrated experience in working with business partners and document business process requirements, business workflow, and enhancements for purposes of managing and maintaining systems and processes
* Direct experience auditing, troubleshooting, and resolving data integrity/quality issues
* Demonstrated experience in completing tasks and schedule requirements for multiple IT project implementations as well major/minor IT enhancement releases, and IT test plans.
* Experience in developing and managing test plans for software testing and executing test scripts (Unit, Functional, UAT, and Regression).
* Ability to interact with all levels of management and a diverse base of internal and external end users of an IT system is required.

Experience - Preferred

* Direct experience working on and managing Salesforce projects preferred.
* Knowledge of and work experience with energy efficiency and demand side management initiatives
* Experience working at an electric or gas utility
* Experience working in a fast paced, changing environment

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