Salesforce BSA
Plano, TX

Job Description

1. Minimum 3 years experience with Salesforce Service Cloud and\or sales cloud Module is required. As a Service Cloud SFDC BSA/Consultant, the person should have driven or played an integral role in a minimum of 4-5 different Salesforce.com Service Cloud implementations

2. Good knowledge of functions and processes of different business units

3. Knowledge of SFDC Apttus and/or Service Cloud is highly desirable

4. Ability to critically evaluate business needs, identify opportunities for improvement and decompose high-level information into detailed requirements

5.Proficient in major business processes like CRM and in building a solution top-down

6.Demonstrated ability to interact and collaborate with key functional business users and ability to guide users towards Best Practices

7.Perform detailed analysis of business requirements and document the business process flows

8.Create and maintain the Functional Specs documentation and work collaboratively with the team to test and deploy the system changes

9.Ability to manage and own quality of deliverable to business users

10.Experience with SDLC process (Software Development Life Cycle) including application development, testing, deployment, operations, documentation

Ability and willingness to work with a global IT team, including other BSAs, Developers, QA and Project Management

11.Detail-oriented, organized, self-motivated and a great team player with excellent interpersonal skills

12. Expert in handling crucial conversations with the customer coupled with good negotiation and conflict-resolution skills

13.Excellent communication and problem solving skills, with a try until you succeed attitude

14.Salesforce.com certification desired