Job Directory Cornerstone OnDemand SalesForce Administrator (Santa Monica, CA)
Cornerstone OnDemand

SalesForce Administrator (Santa Monica, CA) Cornerstone OnDemand
Santa Monica, CA

Cornerstone OnDemand is a provider of a comprehensive learning and talent management solutions delivered as Software-as-a-Service.

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About Cornerstone OnDemand

Job Description

The Salesforce Administrator role manages Salesforce processes and the Salesforce.com platform across our global support organization. This includes configuration, customization, troubleshooting, onboarding activities and general support within our global product support team. With a balance between business and Salesforce skills blend for a value-to-business mindset are key to success in this role. Initiative, decision-making judgment, and desire to achieve results are among those unteachable qualities this full-time position requires. We want dynamic, innovate team member that wants to be part of making great things happen.

In this role you will...

* Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving efficient productivity and value across the organization
* Troubleshoot all aspects of Cornerstone's software and provide day to day functional and application support to our clients, both internal and external
* Provide recommendations for process and application improvements utilizing best practices for SFDC and data management
* Prioritize and triage complex cases and manage escalations to meet our clients' ever-changing needs
* Work with the team to enable and support the creation accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base
* Contribute to the training and mentoring of newer team members and work with management on continuous improvement of the Cornerstone knowledge base and Cornerstone processes
* Serve as system administrator for the Service cloud
* Handle administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
* Understanding and knowledgeable on how to create efficient workflows, permissions, and security rules
* Coordinate the evaluation, scope and completion of new development requests
* Effectively act as the liaison between our users and application development teams, when necessary to produce
* Work both independently and within teams with members of the user community to define and document development requirements

You've got what it takes if you have...

* BA/BS or equivalent of 4 years hands-on experience in a business administration, customer support or technical support
* 2+ years in a client-facing technical support role. SaaS experience preferred
* Ability to assess the impact of new requirements on system changes and processes
* Some experience using ticketing software such as Salesforce, Zendesk, Jira, or similar to manage a case queue
* Analytical - must possess the ability to understand clients' business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features
* Ability to think on your feet. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
* Outstanding verbal and written communication skills and professional etiquette
* Ability to work independently or in a team setting
* Capable of running projects from initiation to completion with minimal oversight
* Creativity in problem solving with a process before tools proactive approach
* Ability to thrive in a demanding environment while prioritizing multiple tasks among cross-functional teams
* Flexible and adapts well to rapid change
* Customer service experience

Salesforce-related Skills

* 2-4 years SFDC admin experience
* Service Cloud experience
* Community Cloud experience
* Understanding of Salesforce administration best practices
* Understanding of general trends in the Salesforce ecosystem
* Keep up to date on new SFDC and 3rd party apps, features and functionality to recommend and apply improvements to internal business requirements
* Experience installing apps from App Exchange
* Excel intermediate experience level
* Understanding of data storage and manipulation - Data Loader, Jitterbit, DemandTools, etc

About Cornerstone OnDemand

Cornerstone OnDemand is a provider of a comprehensive learning and talent management solutions delivered as Software-as-a-Service.

Size
1953 employees
Cornerstone OnDemand

1601 Cloverfield Blvd, Suite 600 South

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