Salesforce Administrator
Quincy, MA

Job Description

Mission to Our Employees:

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.

What we are looking for:

The Salesforce Administrator will participate in the ongoing development and maintenance of our salesforce.com instance. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Operations, Sales, Marketing and our core program business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

What you will do:

* Serve as primary system administrator for the Salesforce.com environment with 200+ users.
* Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
* Complete regular internal system audits and prepare for upgrades.
* Manage Salesforce.com data feeds and other integrations.
* Coordinate the evaluation, scope and completion of new development requests.
* Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
* Assist in training of new users, and grow the Salesforce.com skill set across the organization.
* Effectively act as the liaison between our users, vendors and the application development teams.
* Work on other projects and team priorities as assigned.

Requirements:

* Minimum two years of experience as a Salesforce.com administrator.
* Saleforce.com Admin (ADM201 and ADM211) certified preferred.
* Sales Cloud, Service Cloud, Communities and Developer certifications preferred.
* Experience with health care industry processes preferred.
* Previous experience working in a SCRUM or agile environment preferred.
* Proven ability to design and implement new processes and facilitate user adoption.
* Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
* Strong understanding of Salesforce.com best practices and functionality.
* Strong data management abilities.
* A documented history of successfully driving tasks to completion.
* A demonstrated ability to understand and articulate complex requirements.
* Excellent task management skills and a positive attitude.
* Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
* Creative and analytical thinker with strong problem-solving skills.
* Must demonstrate ability to communicate effectively at all levels of the organization, including exceptional verbal and written communication skills.
* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.

Company Benefits:

* Very competitive salary & equity compensation.
* Excellent health, dental, vision coverage.
* 401k benefits with employer matching contribution; immediately vested.
* Awesome people to work with.
* Becoming a part of a movement in telemedicine and building something that matters.

For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.