The CommandCentral Technical Support Operations Team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.
* The CommandCentral Technical Support Agent is a front-line customer facing position which supports and configures hardware and software used in customer implementations. * Become expert on front-end of all CommandCentral Applications - * Strive to learn Tier 2 level of knowledge. * Provide all necessary information in an intelligible, formatted way for Tier 2 * Answer calls for service in a quick and efficient manner. * Monitor application performance as applicable, take appropriate action when needed. * Case management via parallel ticketing systems. * Meet performance goals and deadlines. * Install, configure, and support Motorola Solutions software. * Install and configure required 3rd party software packages. * Answer customer questions on application usage and administration. * Create and update technical documentation. * Log information into internal case tracking systems. * Validate, troubleshoot, and characterize reported application issues. * Customer account management with our customers. * Applicants with Linux, HTML, ELK, SQL, and/or Java experience will be prioritized for consideration
Must be able to obtain background clearance as required by government customer.
About Motorola Solutions
Motorola Solutions is a data communications and telecommunications equipment provider.