SaaS Support Technician - Command Central Motorola Solutions
Chicago, IL

Job Description

The CommandCentral Technical Support Operations Team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.

* The CommandCentral Technical Support Agent is a front-line customer facing position which supports and configures hardware and software used in customer implementations.
* Become expert on front-end of all CommandCentral Applications -
* Strive to learn Tier 2 level of knowledge.
* Provide all necessary information in an intelligible, formatted way for Tier 2
* Answer calls for service in a quick and efficient manner.
* Monitor application performance as applicable, take appropriate action when needed.
* Case management via parallel ticketing systems.
* Meet performance goals and deadlines.
* Install, configure, and support Motorola Solutions software.
* Install and configure required 3rd party software packages.
* Answer customer questions on application usage and administration.
* Create and update technical documentation.
* Log information into internal case tracking systems.
* Validate, troubleshoot, and characterize reported application issues.
* Customer account management with our customers.
* Applicants with Linux, HTML, ELK, SQL, and/or Java experience will be prioritized for consideration

Must be able to obtain background clearance as required by government customer.