Job Directory Retail Service Technician

Retail Service Technician
El Segundo, CA

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About

Job Description

Job Summary:

To provide technical based customer service to walk in customers. This position requires the ability to effectively communicate technical information in ways novice to expert computers users can understand. Patience and a friendly demeanor is also required. This position reports to Store Manager and Service Manager/Supervisor.

Requirements and Description:

* Previous technical and repair experience is a must.
* Ability to troubleshoot and repair Macintosh and Windows based hardware and software issues.
* Must enjoy meeting people and communicating with customers.
* You have a burning desire to solve technical issues.
* You can communicate technical concepts in layman's terms.
* You have a sense of urgency but also the ability to keep your cool under pressure.
* Ability to turn around customer repairs as quickly as possible.
* Being a "go-to" person for other store employee's.
* Having passion about customer service and a commitment to exceeding expectations.
* Apple Certified Mac Technician or A+ Technician required. Both preferred but not required.
* Assist with customer service and sales transactions as needed.
* Other tasks and/or duties as may be assigned and/or be necessary.
* Lifting 25 to 50 lbs. and working in various environments required.
* Ability to delegate and/or complete all store related activities as necessary.

To apply for a position, please send a cover letter noting the position applied for with resume to

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