Remote Service Specialist - Digital Service Center
Austin, TX

Job Description

Organization: Smart Infrastructure

Business Unit: Regional Solutions & Services Americas

Requisition Number: 243943

Primary Location: United States-Texas-Austin

Other Locations: United States--

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 5%

Job Description:

Position Overview

Performing remote analysis and troubleshooting on systems and devices related to Building Automation, and providing initial solutions to issues on installations. Connecting-up installations to the Remote Digital Service Center and interfacing with Service Engineers, Specialists and customers. Generating reports on installation performance to pro-actively inform customers on plant state of health.

This position may also have the potential to be based out of other branch locations.

Responsibilities

* Troubleshoots any network, software, programming and/or system malfunctions remotely or by telephone with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products
* Event / alarm (fault) monitoring and energy service dispatching. Operating BACS (Building Automation Control Systems)
* Energy monitoring and investigate issues
* Initial set up tasks and lifecycle maintenance and corrective action tasks for Data Driven Services
* Understand benchmarks and KPIs
* Implement BACS "initial" optimization measures (BPO)
* Maintain activities, records and documentation
* Administer cRSP and CWP connections and Navigator proxy installation and setup
* Run diagnostic tools, performance tools and customer reports
* Proven Outcomes reporting
* Administer online data base backup tools and reports
* Works with customer IT administrators to explain and install Siemens tools used to pull data from customer networks or tools used to access Siemens BACS systems to perform corrective or PM maintenance
* Complaint handling
* Digital Service Specialist and Field Specialist Support

Required Knowledge/Skills, Education, and Experience

* Associates' degree or equivalent experience required.
* 4+ years of technical experience in related field required.
* Prior Building Automation Controls / Building Technologies experience
* HVAC training and knowledge
* Ability to work independently.
* Ability to teach and coach team members

Preferred Knowledge/Skills, Education, and Experience

* Associate's degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required.
* Specialized skill training/certification may be required.

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