Job Directory Moody's Reis Associate
Moody's

Reis Associate Moody's
New York, NY

Moody's Corporation is a company providing credit ratings, research tools, and analysis that contribute to transparent and integrated financial markets.

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About Moody's

Job Description

Position Overview:

Serve as a liaison between our Company and our clients by providing problem-solving solutions to end users of the Reis SE delivery platform; includes onboarding across all Tier II and Tier III Accounts.

Principal Duties and Responsibilities (Essential Functions):

* Provide problem-solving solutions to end users of both the REIS SE delivery platform and the Reis Reports small business website.
* Deliver professional and proactive support internally to REIS's Sales department.
* Field incoming calls, emails, and LiveChats regarding: data interpretation, publishing dates, website performance, etc.
* Provide prospective clients with logical advice on Reis products that can best meet their needs.
* Document and manage all customer inquiries and refer to specialist groups whenever necessary.
* Work in unison with Econ, Operations, and Product to address and answer all client inquiries.
* Maintain up-to-date client user database through internal and external communications.
* Communicate internally with Accounting and Sales Enablement to create new accounts and ensure proper entitlements throughout the lifecycle of the client's subscription.
* Conduct end user training of the REIS SE delivery platform to new users via webinars.
* Monitor user additions to existing accounts to identify training opportunities.
* Correspond directly with contract signers and end users to coordinate training sessions.
* Deliver biweekly tutorials to both REIS's existing user base and viable leads via webinar.
* Log client feedback communicated through direct customer interactions.
* Assist Product and Tech in testing of web-based modules and reports prior to product launch.
* Stay informed on continuing CRE trends by attending Roundtable Discussions and Briefings hosted by REIS Economists.
* Other duties as needed or required
* Bachelor's degree from a four-year college
* Excellent PC skills including MS Office Suite
* A minimum of (1) years' experience in a relatable field.
* Strong track record of both self-sufficiency and ability to thrive in a team environment.
* Polished communicator, persuasive presenter, fast on your feet, and innately organized.

About Moody's

Moody's Corporation is a company providing credit ratings, research tools, and analysis that contribute to transparent and integrated financial markets.

Headquarters
Size
11081 employees
Moody's

7 World Trade Center, 250 Greenwich St

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