Serve as a liaison between our Company and our clients by providing problem-solving solutions to end users of the Reis SE delivery platform; includes onboarding across all Tier II and Tier III Accounts.
Principal Duties and Responsibilities (Essential Functions):
* Provide problem-solving solutions to end users of both the REIS SE delivery platform and the Reis Reports small business website. * Deliver professional and proactive support internally to REIS's Sales department. * Field incoming calls, emails, and LiveChats regarding: data interpretation, publishing dates, website performance, etc. * Provide prospective clients with logical advice on Reis products that can best meet their needs. * Document and manage all customer inquiries and refer to specialist groups whenever necessary. * Work in unison with Econ, Operations, and Product to address and answer all client inquiries. * Maintain up-to-date client user database through internal and external communications. * Communicate internally with Accounting and Sales Enablement to create new accounts and ensure proper entitlements throughout the lifecycle of the client's subscription. * Conduct end user training of the REIS SE delivery platform to new users via webinars. * Monitor user additions to existing accounts to identify training opportunities. * Correspond directly with contract signers and end users to coordinate training sessions. * Deliver biweekly tutorials to both REIS's existing user base and viable leads via webinar. * Log client feedback communicated through direct customer interactions. * Assist Product and Tech in testing of web-based modules and reports prior to product launch. * Stay informed on continuing CRE trends by attending Roundtable Discussions and Briefings hosted by REIS Economists. * Other duties as needed or required * Bachelor's degree from a four-year college * Excellent PC skills including MS Office Suite * A minimum of (1) years' experience in a relatable field. * Strong track record of both self-sufficiency and ability to thrive in a team environment. * Polished communicator, persuasive presenter, fast on your feet, and innately organized.
Moody's Corporation is a company providing credit ratings, research tools, and analysis that contribute to transparent and integrated financial markets.