Regional Physical Security Manager Cushman & Wakefield
Cambridge, MA

Job Description

Job Title

Regional Physical Security Manager

Job Description Summary

The Regional Physical Security Manager (RPSM) for the Americas is responsible for the physical security in a 24/7/365 environment, as well as supporting client's Global Director Physical Security, Health and Safety. The RPSM is responsible for providing on-going support, analysis, planning, implementation and deployment of access control infrastructure (both hardware & software). This role is responsible for assisting with the support of clients' regional site physical security teams, as well as oversight of, ensuring and continually assessing and improvement of the security of facilities. The RPSM will be confident, decisive, influential and innovative manager who can communicate a compelling and comprehensive set of outcomes to be achieved. The RPSM will have the presence and influence to define and enforce high standards for programs and implement and monitor at all levels.

Job Description

Regional Physical Security Manager - Americas

The Regional Physical Security Manager (RPSM) for the Americas is responsible for the physical security in a 24/7/365 environment, as well as supporting client's Global Director Physical Security, Health and Safety. The RPSM is responsible for providing on-going support, analysis, planning, implementation and deployment of access control infrastructure (both hardware & software). This role is responsible for assisting with the support of clients' regional site physical security teams, as well as oversight of, ensuring and continually assessing and improvement of the security of facilities. The RPSM will be confident, decisive, influential and innovative manager who can communicate a compelling and comprehensive set of outcomes to be achieved. The RPSM will have the presence and influence to define and enforce high standards for programs and implement and monitor at all levels.

Main Responsibilities and Duties:

Site Security and Safeguarding:

* Directs, develops and assists with the implementation of policies, procedures, standards, training and methods for identifying and protecting information, personnel, property, facilities, operations or materials from unauthorized disclosure, misuse, theft, or loss.
* Manages and/or coordinates services including, but not limited to, alarm monitoring, access control, incident detection and mitigation, communication and awareness, delivery functions, theft and property and deterrence functions.
* Will lead team of Site Contractual Security to operate security systems, manage projects, and support regulatory, industry and contractual audits and common criteria, while maintaining compliance with industry best practices.
* Communicate issues and recommendations for resolution to client's Global Director Physical Security, Health and Safety.
* Assist with coordination and implementation of physical security site plans and operations to ensure protection of all employees, visitors, vendors, physical plant, assets, and infrastructure.
* Protection responsibilities will include, may include workplace violence prevention, access control systems, video surveillance, and emergency protocols (e.g., disaster recovery, text messaging alerts, and employee safety verification procedures).

Technical Systems Management Support:

* Assists and supports with design, develop and implement solutions for security system installations, upgrades, repairs and change-outs.
* Conduct annual on-site surveys at sites within region or as assigned to ensure ongoing compliance to security standards, policies and procedures.
* Ensures compliance to client's Security systems and processes and all supporting tools, technology and organization components.
* Provides consultation, integration coordination, access control systems, CCTV systems and related physical security equipment
* Maintain relationships with vendors and security integrators partnering in the development of the client's systems.

Drives Management and Process Improvement:

* Provides guidance to the site security, global real estate onsite staff and line level management in identifying, developing, implementing and maintaining security processes to reduce risks, respond to incidents, and limit exposure to liability resulting to reduce financial loss to the organization.
* Develops, manages, and maintains security related processes, procedures, training, and improvement plans.

Policy Development, Training and Communication:

* Assist in the development of a well-trained contractual Security Team with core competencies necessary to manage risk, stay ahead of security threats, and position team to effectively respond to incidents.
* Conduct security-related training sessions for employees regarding loss prevention and physical security topics to expand their awareness of security standards, policies and procedures.
* Assist in the development and implementation of client's security policies, standards, and procedures to ensure ongoing maintenance of their security programs.
* Ensure client receives regular communications regarding security issues, threats, and developments.

Monitoring and Audits:

* Monitors and evaluates site performance including all compliance standards and activities as outlined by client's compliance team pertaining to standards on key security issues and programs, recommends corrective action standard operating procedures.
* Manage client's internal and external physical security and access control audits to ensure that organizational personnel are adhering to established policy and practice,s and recommend appropriate actions to correct deficiencies.
* Investigations Regarding Security Threats and Potential Unlawful Activity:
* Investigate as assigned and review potential security threats and allegations.
* Conduct investigations, collect and analyze information, interview parties, and summarize conclusions and findings in comprehensive investigation report.

Knowledge, Skills & Abilities:

* Excellent customer interaction skills.
* Strong attention to detail and organizational skills
* Strong problem solving and troubleshooting skills
* Exhibits a strong work ethic and accountability.
* High level of trust and integrity needed; ability to manage high-level, sensitive matters requiring sound judgement and discretion
* Consistently exercise independent judgment and discretion in matters of significance, and in the absence of the client's Global Director of Physical Security, Health and Safety.
* Proven leadership/management skills.
* Willingness to learn in a fast-paced environment.
* Strong communication skills.
* Schedule flexibility, with ability to be on call 24X7.
* Candidate must have a proven ability to work independently and be able to follow escalation procedures as outlined in terms of standards regarding critical or emergency situations.
* Up to 30% travel (Domestic and International)

Education/Experience/Special Licensing:

* Prefer a bachelor's degree in Criminal justice, Law enforcement, or related field from an accredited institution.
* Minimum of five years of experience in corporate security management and work experience in a broad range of corporate security areas including protection of personnel, risk assessment methodology, physical security and investigations.
* Prefer a minimum of two years' experience with a major corporation, global Fortune 500 or technology industries preferred.
* Certified Protection Professional (CPP), or Physical Security Professional (PSP) certifications preferred.
* Workplace Violence and/or Business Continuity experience.
* Experience using computer systems and software programs - i.e., MS Word, Excel, and MS Outlook.
* Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc.
* Exceptional customer service/relationship skills. Recommend solution alternative technical and business approaches, and lead efforts to meet aggressive timelines with optimal solutions.
* Experience in development and implementation of security policies and procedures, preferred.
* Communication and contacts within government, law enforcement and industry trade groups, preferred.
* Able to work effectively with customers, suppliers and contractors to ensure effective security throughout the value chain.
* A proven team player, yet able to lead as well as work independently

Working Conditions

* Occasionally subject to irregular hours.
* Occasional pressure due to multiple calls and inquiries.
* Regularly required to be on-call.
* Occasional travel.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use or climb stairs; balance; stoop, kneel, crouch or crawl; handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.