Performs day-to-day business functions and processes related to membership and other programs. Supports the technical and functional operation, maintenance and support of business systems. Works collaboratively with business units to identify areas of opportunity where system optimization will support business objectives
Responsibilities Configuration of campaigns and appeals within Raiser's Edge to meet business objectives. Troubleshooting, escalating and responding to user inquiries about system use, configuration and limitations. Stays current on future release issues and enhancements. Serve as point person for routine system tasks like mail merge, queries, reports, list management for mailings and e-lists and Online Express appeal updates. Collaborate with System Specialist to ensure effective communication to synchronize system use and expectations based on analysis of information to continuously improve and refine processes. Assist with day to day processes, such as correspondence, gift entry, routine database audit cleanups ensuring accurate donor records and transactions. Provide excellent customer service and facilitate the resolution of donor issues and questions. Create audits for operating system with System Specialist that ensure data integrity and accurate reporting/analytics. Provide general administrative support to department and branches during peak times as needed. Other duties as assigned.
AA degree or equivalent post-secondary education or equivalent experience. Two or more years of experience in a related position managing Raiser's Edge or other CRM database and proficiency in standard technology tools. Must have gift processing experience and working knowledge of fundraising operations. Proven analytical skills required to identify and interpret problems and recommend and implement solutions. Ability to manage and prioritize multiple projects. Excellent customer service skills, with the ability to prioritize and manage workflow and resolve questions via phone, email and in person. Strong communications skills, both written and verbal. Ability to produce professional documents, reports and well-crafted correspondence using various office software (e.g. Word, Excel, PowerPoint). Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.
The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.
Administrator, Systems, IT, Admin, Server, Applications, Computer, Information
Keywords: business systems, System Specialist, Raiser's Edge, CRM, database, customer servic