Quality Specialist I
Coppell, TX

Job Description

Position Summary

create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities

The Quality Assurance Specialist will be in charge of Quality Tests on Samsung mobile devices for all major US carriers. He or She will work with Developers and Project Managers creating performance test tools, and test infrastructures. He or she will create, implement, maintain and recommend test cases, test procedures and instruction. Trains and provides daily guidance to 3PLs, and QA technicians in the performance of daily activities.

Specific responsibilities include:

* Develop an understanding of mobile handset products from customer operational perspective
* Analyze and understand product specifications requirements; and translate them to set up inspection criteria / procedures to meet customer requirements
* Ensure that the organizations Quality Management system conform to customer requirements. (I.E., Routing Guidelines, product acceptability guidelines, Label Requirements, etc.)
* Perform test cases and test procedures for product quality verification
* Close communication with US Project managers and HQ S/W Engineering / Development Group to implement Local standards and specification
* Analyze and manage issues detected by QA Inspectors to ensure all issues are resolved and communicated to upper management
* Detect critical issues in a timely manner to improve Samsung quality and stability in a rapidly progressing mobile industry.
* Responsible for planning, processing and performing all given tasks in an efficient manner
* Gather specifications of products and understand the test scope, schedule, effort, resources, and execution plan
* Ability to write professional reports on detected issues to present to upper management and other departments
* Strong and effective interpersonal communication skills and the ability to interact professionally and positively with a diverse group of clients and staff
* Train Quality Inspectors to ensure thorough test understanding and test applications

Operational:

* Occasional after hours and holiday/weekend work is required

Skills and Qualifications

Required Skills:

* Relevant experience 2-5 years; Bachelor's degree beneficial
* The ability to plan, organize and prioritize multiple activities of own initiative and as directed
* The ability to read, writes, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information
* Team oriented, but able to work independently and manage multiple task
* Excellent communication skills
* Experience in CDMA/GSM or similar handsets
* Understanding and experience with ISO requirements
* Analytical thinking skills

Desired Skills:

* Problem-solving skills
* Collaborative skills
* Coding experience in one or more Object Oriented programming languages (EX: C#, Java, etc.)
* Familiar with SAP or similar business enterprise management system.
* Microsoft Office Suite of PC software applications, advanced in Excel spreadsheet and PowerPoint preparation skills

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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