Job Directory Quality Assurance Analyst II

Quality Assurance Analyst II
Plano, TX

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Job Description


The Quality Assurance Analyst II regularly tests Raising Cane's technology systems to ensure they function as intended, are accurate, and are complete. This position participates in all phases of software development and configuration processes including requirements analysis, configuration testing, interface testing, and systems deployment. We are seeking a detailed analyst with deep testing design and execution skills who works effectively with limited supervision. This person will contribute to efforts to ensure that all company and 3rd-party systems have completed reasonable testing procedures and process that ensure they operate consistent with business expectations. Must be highly collaborative with internal IT team members, business partners, external consultants and vendors to ensure IT systems deliver operational excellence.


* Day-to-day active / proactive oversight of change management practices ensuring systems are approved for deployment.
* Determine business requirements for systems and develop and execute test plans as needed to ensure systems are properly tested.
* Manage and maintain lab and QA environments to ensure testing integrity
* Collaborate with your IT peers and business partners to plan and schedule testing plans as needed to support business objectives and deployment timelines.
* Introduce and build and develop QA process and procedures to colleagues in the department
* Communicate overall quality assurance metrics as they relate to system tested.
* Scope of responsibilities:
* Configuration or system changes as they relate to POS, KDS, CC Processing, Loyalty, Labor Management, and Mobile Solutions
* Configuration or system changes as they relate to SharePoint, Okta, Application Tracking Systems, Lease Administration, and critical Integrations to Workday our corporate ERP
* BI: Dashboards and emailed Reports, verifying they accurately reflect the data received


* Core Role Tasks
* Create and execute detailed test plans, addressing functional requirements and confirming accuracy of systems outputs based on system inputs.
* Identify and ensure the resolution of systems quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion.
* Recognize downward trends in systems quality so that issues are identified and resolved quickly, completely, and permanently.
* System test processes, reports, user interfaces, etc.
* Participate in design reviews.
* Participate in ad hoc projects to improve the quality of systems provided by the IT department.

* Engagement
* Logical, meticulous, thorough, and detail-oriented.
* Excellent analytical skills.
* Customer focused and keen on exceeding expectations.
* Function effectively in an environment where there will be competing demands from multiple IT leaders.
* Ability to prioritize and manage workload (both your own and others).
* Have a solid aptitude for our business and the role IT plays in it.
* Present a collegial and confident "bedside manner" to IT and non-IT colleagues:
* Facilitate satisfactory communication and resolution of problems.
* Have solid organizational skills and ability to multi-task in a fast-paced environment.
* Self-starter, balancing completion of daily tasks and longer-term project work.
* Speak clearly and listen actively and effectively.

* Functional / Technical Skills
* Develop clear and comprehensive test plans.
* Data analysis to assist with system quality problem diagnosis.
* Excellent Excel skills.
* Quick learner: Become knowledgeable on diverse systems quickly.
* Strong critical thinking skills.

* Attitude / Style: Accountability and Responsiveness.
* See It: Recognize and acknowledge the reality of situations and be flexible and adaptive.
* Own It: Accept responsibility for the realities you create for yourself and others, and project a sense of quality through expertise, responsiveness, sense of urgency and action-orientation.
* Solve It: Find and implement new solutions to problems, and change reality through agile innovation.
* Do It: Demonstrate commitment, courage, follow-through, empathy, collaboration, and consultation.

* Education & Experience.
* Bachelor's Degree in computer science or related technical discipline.
* Minimum 3-7 years of experience with IT systems testing
* Minimum 1-2 years of QA leadership experience (planning, design, and execution oversight).

* Restaurant and/or retail IT experience is a plus.


The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

* Champion Change - Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
* Seasoned Judgment - Applies broad knowledge and seasoned experience when addressing complex issues; defines strategic issues clearly despite ambiguity; takes all critical information into account when making decisions; makes timely, tough decisions.
* Shaping Strategy - Develops distinctive strategies to achieve competitive advantage; translates broad strategies into specific objectives and action plans; aligns the organization to support strategic priorities.
* Coach & Develop - Accurately assesses strengths and development needs of employees; gives timely, specific feedback, and helpful coaching; provides challenging assignments and opportunities for development.
* Inspiring Trust - Earns the confidence and trust of others; shows consistency between words and actions; delivers on commitments; produces high-quality work; demonstrates high standards of ethical conduct; protects confidential information; does not omit controversial information or change information to suit others.
* Drive for Stakeholder Success - Sets and pursues aggressive goals; drives for results; demonstrates a strong commitment to organizational success; works to do what is best for all stakeholders (customers, equity holders, crewmembers, etc.).
* Foster Open Communication - Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions.
* Attracting & Developing Talent - Attracts high caliber people; develops teams and talent with diverse capabilities; accurately appraises the strengths and weaknesses of others; provides constructive feedback; develops successors and talent pools.
* Driving Execution - Assigns clear authority and accountability; directs change while maintaining operating effectiveness; integrates efforts across units and functions; monitors results; tackles problems directly and with dispatch.
* Professionalism - Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences. Has and maintains a positive sense of humor and uses humor appropriately. Embraces, communicates and demonstrates company values and ethics. Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs. Continually seeks new and creative approaches to work and solutions to problems.

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