PSS Business Support Analyst
Chicago, IL

Job Description

The Human Energy of S&C

Integrity, enthusiasm, sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our 100% employee-owned team. S&C supports these qualities with a strong package of pay and benefits, excellent education and training programs, a challenging work environment, and broad opportunities for advancement.

Location: Chicago

Address of Location: 6601 N Ridge Blvd, IL, Chicago 60626

Education Requirements: Bachelor's Desired

Relevant Work Experience Requirements: 4 to 5 Years

JOB SUMMARY

This position is for a Power Systems Solutions (PSS) Business Support Analyst that requires experience with engineering and construction projects. The PSS Business Support Analyst will solve organizational business problems by analyzing requirements, streamlining business processes, recommending system controls and protocols, and designing solutions as necessary.

The responsibilities of this position include, but are not limited to, the following:

* Build and maintain PSS SharePoint intranet site collection.
* Lead the Net Promoter Score (NPS) program as well as maintain and develop the NPS site with solutions to.
* Develop and maintain PSS KPI reports.
* Review project processes for gaps or inefficiencies.
* Design, verify, and test improved processes with management.
* Update existing or create new company operating procedures.
* Develop training materials and conduct training.
* Configure PM software to follow project procedures and maximize efficiency.
* Implement projects in software, monitor results.
* Develop project templates for more consistent results.
* Audit compliance with project procedure.
* Maintain Document Management processes across PSS.
* Improve systems by studying current practices and designing modifications.
* Provide technical support and analytical guidance to team members.
* Perform special projects and other assignments as directed by management.

To select this job as one of interest to you, at a minimum, you must have the following:

* Bachelor's degree or equivalent experience.
* 5+ years of quality and/or document control experience, preferably in the engineering/construction industry.
* Experience in the process and document flow of various project types, preferably including engineering, procurement, and construction.
* Working knowledge of Microsoft Office, with focus on Word, Excel, and OneNote.
* Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
* Enterprise resource planning (ERP) systems experience highly preferred.

Relevant Work Experience:

Five years of experience interpreting customer business needs and translating them into applications and operational requirements.

MAJOR PHYSICAL DEMANDS

* Perform special projects and other assignments as directed by management.
* Standing: Occasional standing for work on complete control assemblies.
* Lifting: Occasional lifting of controls and test equipment, up to 35 pounds.
* Walking: Occasional walking throughout the facility.
* Carrying: Occasional carrying of light objects.
* Pushing: Infrequent pushing of objects, possibly related to rearrangement work.
* Pulling: Infrequent pulling of objects, possibly related to rearrangement work.
* Bending: Occasional bending during access to equipment.
* Reaching: Infrequent reaching.
* Handling: Frequent handling of parts or tools, personal computer, keyboard, and monitor.
* Environment: Work performed in a regular office environment.

Number of Openings: 1.00

Employment Status: Exempt

Employment Classification: Full Time

Shift: 1

Core Working Hours: 8:00 a.m. - 5:00 p.m.

COMPANY OVERVIEW:

S&C Electric Company is a global provider of equipment and services for electric power systems. Founded in 1911, the Chicago-based company designs and manufactures switching and protection products for electric power transmission and distribution.

S&C's products help deliver electric power efficiently and reliably. Some are used to switch circuits. Others minimize damage to equipment in the event of a fault or reduce the area of an outage by automatically rerouting power flow; S&C's sophisticated power-quality products can deliver uninterrupted power for an entire facility, for crucial process industries.

In addition, S&C offers a wide range of engineering, laboratory, and testing services for electric utilities and commercial, industrial, and institutional power systems.

S&C provides solutions for customers worldwide. The company has engineering offices and manufacturing facilities in Chicago, Illinois; Franklin, Wisconsin; Alameda, California; Duvall, Washington; Rockville, Maryland; and Orlando, Florida. S&C subsidiaries operate in Toronto, Canada; Curitiba, Brazil; Mexico City and Aguascalientes, Mexico; Wales, United Kingdom; South Yarra, Australia; and Suzhou, China.

Thank you for your interest in S&C Electric Company. S&C has a proud and longstanding tradition of providing equal employment opportunities without regard to race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or marital status. Further, S&C is committed to taking affirmative action to ensure that qualified females, minorities, veterans, and persons with disabilities can pursue equal employment opportunities. For information regarding equal employment opportunity, please see http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.