IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Respond to all support requests according to established processes
* Triage support requests in a timely manner to the appropriate project team * Escalate issues that cannot be solved to the appropriate department * Monitor all automatic ticket assignments and support requests for trends and possible errors * Communicate with support system's account representative regarding system enhancements * Assist with data management activities such as updating and maintaining leaderboards, badges, checklists, etc. * Assist with user management of the portals for multiple teams * Produce client-facing and internally-facing metrics * Other duties as assigned.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at firstname.lastname@example.org to arrange for such an accommodation.
Job ID: R1080736
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