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Project Manager - Solutions and Services
San Francisco, CA

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Job Description

Project Manager, Solutions and Services

San Francisco, CA

At TechSoup you'll find the raw energy of a start-up, an extraordinary vision, and a group of brilliant, talented, quirky people who believe fiercely that the benefits if technology should be available to everyone!

We are a nonprofit organization that believes that technology is a powerful enabler for social change. Since 1987 we've assembled a worldwide network of individuals and organizations that share this conviction. This network, one that you likely belong to, includes foundations and corporations, governments and NGO's, social entrepreneurs and volunteers. Together, these unlikely allies have developed sustainable, community-driven technology solutions to meet today's most urgent social challenges.

If you think changing the world sounds like a fulfilling way to spend your day, if you want to use your skills to help low-income and disadvantaged people, if you want to work in a fast-paced, challenging, and creative environment, come work with us!

Position Summary

Project Manager - Services is responsible for developing and managing projects based on major deliverables for the Services team. This includes but is not limited to: development and rollout of new services for non-profits across the Global Network, development of products and tools that support business deliverables, both within TechSoup as well as the expansion of services across the TechSoup Global Network.

Essential Duties and Responsibilities

* Develop detailed project plans to monitor and track progress
* Ensure that all projects are delivered on-time, within scope and within budget
* Interface and communicate with multiple stakeholders across the organization
* Communicate project status and initiate appropriate escalations
* Coordinate third parties/vendors for the flawless execution of projects
* Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility across TechSoup platforms
* Ensure resource availability and allocation
* Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
* Manage the relationship with the client and all stakeholders
* Perform risk management to minimize project risks
* Establish and maintain relationships with third parties/vendors
* Create and maintain comprehensive project documentation
* Meet with internal clients to clarify specific requirements of each project
* Track project performance, specifically to analyze the successful completion of short and long-term goals
* Suggest appropriate improvements to the process and operations based on project performance
* Develop spreadsheets, diagrams and process maps to document needs


Education and Experience

* Minimum 3 years of proven working experience in project management
* Experience working with project management software such as Trello, AirTable, Wrike is required
* Experience working across multiple ERP platforms as well as agile management platforms like Jira and Zendesk is a requirement
* Project Management Professional (PMP) / PRINCE II certification is a plus
* Strong working knowledge of Microsoft Office and Google Apps
* Bachelor's Degree in appropriate field of study or equivalent work experience
* Nonprofit experience is a plus
* Online marketing and Ecommerce experience is a plus

Knowledge, Skills, and Abilities

* Excellent client-facing and internal relationship-building skills
* Excellent written and verbal communication skills
* Solid organizational skills including attention to detail and multitasking skills
* Highly analytical thinking with talent for identifying, analyzing, and improving work processes
* Strong interpersonal skills to effectively work and communicate with all levels in the organization

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