Job Directory Project Manager II

Project Manager II
Costa Mesa, CA

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About

Job Description

What does it take to protect and maintain the most sensitive data for over 220 million people and 25 million businesses? What does it take to meet daunting challenges and shape solutions that pioneer industries and improve lives? At Experian, we are the trusted power behind data and the leading global information services company, providing everything from fraud and identity protection, to data analytics and credit scores. Our products help decision-making for consumers and businesses alike.

With operations stretching globally, Experian is 17,000 people strong, supporting clients and operations in more than 80 countries. Generating nearly $5 billion in revenue annually, Experian is primed for growth and searching for the most talented and innovative people to join our family and take us to new heights.

Experian's Consumer Services (ECS) group is defining the next Big Data thing for consumers.

What could be more exciting - personally and professionally - than being part of a disruptive business? Consider starting your career with the industry's best by joining the Leader that continues to disrupt the competition. As the market leader, we pride ourselves on building new markets and leading the pack through continuous evolution and innovation. It's a position ECS has enjoyed for more than a decade and we aren't looking to stop now.

Experian's service delivery team is seeking a talented Client Services Project Manager. This role will work closely with all departments during all stages of acquiring and onboarding enterprise customers. The Client Services Project Manager will be responsible for working closely with our internal and external groups to ensure the customer's smooth transition from Sales to ongoing Account Development.

It's required that the Project Manager be strong in communication, both verbal and written. In this role the need to balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a balance of project management, technical implementation, time management and effective communication skills.

Responsibilities:

* Own the customer relationship and effectively communicate project expectations to team and project members in a timely and clear manner.
* Define, document, and manage project scope, goals and deliverables for lifecycle of project.
* Manage multiple projects using our project management software.
* Coordinate delivery of the project with Client Services, Production, Account Development, Member Support, and IT Operations teams.
* Actively manage quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget.
* Constantly communicate with clients to identify needs and evaluate alternative business solutions.
* Set and manage client expectations.
* Build a knowledge base of each client's business, organization and objectives.
* Ensure project documents are complete, detailed, current, and stored appropriately.
* 3-6 years Project Management or Account Management experience in a client facing role.
* Strong sense of technology platforms between client and internal development teams.
* Effective communication skills.
* Highly organized and self-motivated.
* Ability to think strategically and work independently.
* Strong analytical and problem-solving capabilities.
* Ability and desire to work in a high-pressure, fast-paced environment and ability to handle several projects and tasks simultaneously with exceptional attention to detail.
* Bachelor's degree preferred.
* JIRA and Confluence experience preferred.

EOE Including Disability/Veterans

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