We are currently seeking a motivated, career and customer service oriented Business Relationship Management Specialist to join our team in Springfield, VA to begin an exciting and challenging career with Unisys Federal Systems.
The BRM team shall ensure business satisfaction in the Office of Information Technology (OIT) by identifying stakeholders, establish relevant dialogues within business directorates, and is responsible for service level management and support for general BRM IT related activities/projects.
The Business Relationship Management section in Solutions IT is responsible for:
Business Relationship Management / establish business satisfaction program including a service catalogue.
Solutions IT strategy management / Innovation (projects)
Service Portfolio Management
Service Level Management
Represent IT Solutions in front of customers where IT presence is required
Manages the relationship with the key-stakeholders in the enterprise
Supports requirements collection for Service Request intake portal
As such, the BRM assumes accountability for all the tasks that are directed towards IT from business development in acquiring of new projects. He/she understands IT's capabilities and constraints and ensure business needs are addressed to ensure business satisfaction with IT.
Business Relationship Management:
Have periodical meetings with the stakeholders to understand frustrations, needs and address IT performance using the agreed (SLA) reporting
Provide input on requested implementation, migration and development projects
Service Portfolio Management:
Align business needs with the future application landscape
Provide input for improvements and process coverage
Promote existing solutions and (future) landscape - get leverage on developed solutions
Act as "Gatekeeper" with respect to standards, policies, rules etc.
Maintain the business model
Service Level Management:
Confirm required service levels with the business
Provide reporting and metrics
Follow up on the required improvements / issues
Periodic review of SLA's
3 - 10 years of overall IT and client facing experience with a B.S. degree. BS degree may be substituted by an additional 4 years of related experience.
Highly motivated with strong organizational, planning and time management skills
Good attention to detail with high importance placed on accuracy
Flexible in manner of working and willingness to adapt and learn
Able to identify opportunities for further improvements
Sharp analytical skills
Knowledge of data warehousing processes and IT landscape used within Logistics
Ability to take personal ownership and responsibility
Limited required prior to start
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
Req ID = 2019-6250