Project Manager
San Francisco, CA

Job Description

Project Manager Monitise Americas, Inc., San Francisco, California

Team Client Services and Support

Reporting into SVP, Project Management

Position Type Regular Full-Time

Monitise (LSE: MONI.L) is a world leader in Mobile Money, enabling users to bank anywhere, pay anyone and buy anything securely from any mobile devise. Many of the world's most prominent banks, payments companies, retailers, mobile network providers and media owners all leverage Monitise's industry-leading technology, platform and services to securely connect their customers with their money in both developed and emerging markets.

Monitise created the world's first mobile banking, payments and commerce ecosystem. Today, the company provides services to more than 350 financial institutions and leading brands globally, services 28 million users and has key strategic partnerships with companies such as Visa Inc., Visa Europe, RBS Group, Telefónica Digital and FIS to develop and deliver mobile money services. Monitise processes 3.4 billion mobile transactions annually to the value of $71 billion.

The Project Manager will play a significant role within the client services department. He/she will work with the rest of the team to:

* Plan, execute, and complete Monitise projects according to milestones, timelines and within budget.
* Direct and manage project development from beginning to end.
* Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
* Develop full-scale project plans and associated communications documents.
* Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
* Liaise with project stakeholders on an ongoing basis.
* Estimate the resources and participants needed to achieve project goals.
* Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
* Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
* Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
* Set and continually manage project expectations with team members and other stakeholders.
* Delegate tasks and responsibilities to appropriate personnel.
* Identify and resolve issues and conflicts within the project team.
* Identify and manage project dependencies and critical path.
* Plan and schedule project timelines and milestones using appropriate tools.
* Track project milestones and deliverables.
* Develop and deliver progress reports, proposals, requirements documentation, and presentations.
* Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
* Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
* Define project success criteria and disseminate them to involved parties throughout the project life cycle.
* Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
* Build, develop, and grow any business relationships vital to the success of the project.
* Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
* Develop best practices and tools for project execution and management

Requirements

* Bachelor's degree or college diploma in a related field.
* Minimum five years of related experience at a Systems Integrator or the delivery organization of a major enterprise software vendor
* Minimum five years' experience with large complex system deployments
* Minimum five years direct work experience in a project management capacity, including all aspects of process development and execution.
* Experience in the development of implementation methods, tools and processes.
* Strong familiarity with project management software, such as Microsoft Project
* Familiar with programming languages, including Java and HTML.
* Database and operating systems experience with Oracle, SQL*Server and Linux.
* Solid working knowledge of current Internet technologies.
* Demonstrated experience in personnel management.
* Experience at working both independently and in a team-oriented, collaborative environment is essential.
* Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
* Ability to react to project adjustments and alterations promptly and efficiently.
* Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
* Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
* Flexible during times of change.
* Persuasive, encouraging, and motivating.
* Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
* Ability to defuse tension among project team, should it arise.
* Ability to bring project to successful completion through political sensitivity.
* Strong written and oral communication skills.
* Strong interpersonal skills.
* Adept at assessing and resolving project-related issues.
* Must be able to learn, understand, and apply new technologies.

Why Monitise is a fantastic place to build your career

* Participate in generous benefit plans, time off, and social events
* Enjoy a fun, inspiring culture where employees do interesting work, build their careers in meaningful ways and see the impact of their efforts
* Work with exceptionally talented people