Project Coordinator - Face to Face (13480)
Chicago, IL

Job Description

Ipsos has an execution team that specializes in the Face-to-Face (F2F) methodology; one point of contact for delivering F2F product testing and non-product testing solutions to our clients. We base our work on advanced technological solutions and methodologies led by industry experts. Project Coordinators in the F2F team work closely with internal support teams and external CLT (Central Location Testing) partners in a coordination role, providing superior project management for studies, and ensuring flawless execution for every one of our web-based surveys. In this role, you will also work closely with client groups, providing sound methodological advice and pricing guidelines. The role requires extraordinary coordination and customer relationship skills. The team is looking to a hire a Project Coordinator in the Chicago office.

Essential job functions include:

* Independently manages all aspects of F2F data collection tests
* Thoroughly reviews all project specifications with internal Client Service contact at beginning of each project
* Manages Client Service's expectations with regard to timing and cost
* Coordinates with the following internal departments: F2F Quotation, Scripting, Translation, external CLT partners, and Coding/Data as necessary throughout project lifecycle
* Arranges for Kick Off Meetings to ensure all participants understand the scope and requirements of the project
* Conducts questionnaire review prior to survey programming and suggests improvements and any potential problems
* Obtains all materials necessary and advises on format required (including questionnaire, images, video files, schematics)
* Notifies Client of any change to timing and/or budget throughout life cycle of project. Obtains approval for additional budget when applicable
* Tests programmed survey to ensure it meets specifications of Word document provided by Client
* Prepares briefing materials and the documentation for external vendors to execute the project
* Conducts briefing with external F2F partners to ensure all study details are understood
* Provides daily updates with regard to study performance to Client Service using Dimensions reporting tool and reports from vendors. Creates complex reports in Dimensions to meet Client needs
* Acts as troubleshooter and problem solver throughout life cycle of project
* Works closely with external F2F partners to ensure study is executed to meet client needs
* Is quick to identify any issues requiring escalation and act as appropriate
* Conducts debrief meetings after every study to identify areas for improvement
* Ensures work is delivered with highest level of quality at all times

Required Skills

Ideal Candidate has the following Skills and Experience:

* Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
* Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
* Highly motivated, self-directed & possessing a driven personality capable of working within tight deadlines
* Capable of working under minimal supervision with a high level of initiative, energy & enthusiasm for learning
* Well-developed interpersonal skills are necessary; excellent verbal and written communication skills
* An active listener with demonstrated negotiation and problem solving skills
* Willingness to actively consult and the courage to hold all stakeholders accountable for their inputs and deliverables
* Highly proficient with MS Word, Excel and PowerPoint
* Ability to grasp and understand new technologies quickly (e.g. multi-media)
* Understanding of basic finance principals and analytical ability
* Bachelor's Degree or equivalent related experience
* Experience on the supplier-side of market research with in-depth knowledge of the Internet and F2F data collection, and a strong methodological background a plus
* Knowledge of F2F and web based interviewing and/or previous experience managing F2F projects a definite asset

Ipsos Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That's what makes us proud to be Ipsos.

Ipsos is an Equal Opportunity Employer

We thank all applicants; however only those short-listed for an interview will be contacted.

How to Apply

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That's what makes us proud to be Ipsos.

Ipsos is committed to equity in employment and in providing a workplace environment that treats all employees with respect and dignity. We are committed to providing equal opportunity to all staff and applicants and will work with individuals to provide accommodation upon request