Project Coordinator
Seattle, WA

Job Description

About Us

Lenati is the premier consultancy helping companies develop innovative and disruptive customer experiences. We work across the customer lifecycle-from acquisition to engagement to retention-to build stronger customer connections. As a ProKarma company, we have a global footprint that enables us to scale solutions across strategy, design, prototype, and development using cutting-edge technology to deliver high-value experiences.

Current Opportunity - Project Coordinator Consultant

We have a need for a strong Project Coordinator to drive operational goals and program objectives on a managed services team for our client. As an Affiliate Consultant on one of our managed services teams, you will have the opportunity to join a growing firm that emphasizes career development, work-life balance, & innovative, exciting projects. Lenati strives to quickly reengage our Affiliate Consultants after successfully rolling off projects, and we hire with the intention of converting strong performers into full-time employees. This is a full-time role with benefits.

Job Responsibilities

* Responding and resolving submitted escalation support inquiries related to questions from various international teams.
* Researching and analyzing submitted inquiries to identify and communicate resolution to various teams.
* Perform existing or ad hoc team responsibilities including but not limited to updating issue trackers, reporting analysis, support requests from internal teams, team manager or team lead, developing training documents and decks and team alias management.
* Other ad hoc responsibilities as they arise with growth in deliverables from the client.

Requirements

* 2+ years of experience in Program Management or Project Management support role
* Experience working at Microsoft is a plus
* Past business or support desk experience
* Past experience following a set process structure
* Analysis experience (both data and process)
* Critical thinking skills - being able to not only answer the question but to think about what also may be asked
* Strong communication skills - experience interfacing with a variety of groups and levels, and being the point person that brings everything together
* Metrics - be the point person who wrangles all the metrics from the available sources and gets the data together, but must also be able to dig deep to analyze the metrics when needed
* Intermediate to advanced in Excel, Word, Power BI (not required but nice to have), PowerPoint and SharePoint

For more information on our currently available opportunities, as well as consideration for future engagements, apply today!

Lenati is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, marriage status, pregnancy status, political affiliation, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.