Programmer Analyst University Of California
Los Angeles, CA

Job Description

Requisition Number: 30546 Job Title: PROGRAMMER/ANALYST I Working Title: Programmer Analyst Salary: $21.75 - $34.62 hourly Job Type: Career Department Name: 0080-UCLA LAB SCHOOL, CORINNE A SEEDS CAMPUS Department Website URL: Job Summary Statement: Under the direction of the IT Manager, the Programmer Analyst I will provide first level technical support for the UCLA Lab School, which is part of the Graduate School of Education & Information Studies (GSE&IS). The incumbent will configure and install workstations, diagnose and repair computer hardware/software problems, assist users with computer-related problems and issues, and staff the Help Desk. The incumbent will initiate, track, and close customer service calls, and perform special assignments as required, as well as provide programming and analysis support for various administrative and academic applications systems and databases. The PA I is responsible for providing end-users with a single point of contact for all technology-related requests for support, service and computer training. S/he will serve as an advocate for the customer, assuming ownership of customer issues and ensuring successful resolutions, while maintaining ongoing communication with customers regarding the status of their request. Percentage of Time: 100 Shift Start: 7:30 am Shift End: 4:30 pm Qualifications for Position

26 Records Qualifications Required/Preferred

Excellent working knowledge of Apple OS X and knowledge of Windows OS.

Required

Demonstrated skill in the use and maintenance of office application software, such as, Microsoft Office, Adobe Creative Suite Apps, and Apple and Google Apps.

Required

Demonstrated knowledge of networking technologies, primarily TCP/IP

Required

Skills working with network applications in a campus network environment

Required

Skill and ability in working with software and hardware to test, diagnose, and recommend solutions to computer problems

Required

Ability to maintain security and malware software for Apple OS X and Microsoft Windows systems

Required

Knowledge of Apple and Windows hardware sufficient to upgrade and perform simple repairs

Required

Excellent interpersonal and communication skills to interact with UCLA faculty, staff, and students.

Required

Ability to work with frequent interruptions and/or priorities with minimal supervision

Required

Ability to effectively train staff, faculty, and students in computer software

Required

Ability to understand and apply software copyright laws as they relate to ownership and use of software licenses

Required

Ability to understand written and verbal instructions and to prioritize tasks and complete assignments on schedule and report upon status of task

Required

Organizational skills sufficient to inventory, catalog, and track equipment, manuals, and software to determine availability of resources at any given time

Required

Skills to write concise, logical, grammatically correct documentation and training material

Required

Working knowledge of network cabling sufficient to connect and troubleshoot workstations connections to network

Required

Working knowledge of digital video devices, overhead projectors, cameras, scanners

Required

Ability to lift hardware equipment weighing up to approximately 50 pounds

Required

Excellent analytical/troubleshooting skills to identify and isolate problems and propose or implement solutions

Required

Software/hardware related training and certification

Preferred

Exceptional customer service skills to listen to users needs and questions and respond in courteous manner

Required

Working knowledge of standard IT support practices: Help Desk concepts and functions, desktop client setup and configuration, printer setup and installation

Required

Basic understanding of networking protocols and process; Ability to install, configure, and troubleshoot Apple hardware and software within standardized timeframes

Required

Ability to analyze situations and define the problem or objective, formulate conclusions and recognize alternatives

Required

Demonstrated ability to understand and support basic network applications, SFTP, HTTP, SMTP, IMAP

Required

Able to speak clearly and distinctly, using appropriate vocabulary and grammar, to obtain and convey information and explain policies and procedures both in person and on the phone to people at various organizational levels

Required

Experience using Apple network applications (e.g., file sharing, print sharing)

Required Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 07-14-2019 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=76569 Special Instructions: Please have your resume and cover letter available for upload when applying.

The target salary for this position is between the posted minimum and $25 hourly. Contact information: Number of Positions: Special Employment Designations/ Requirements Per UC Policy Conflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information No Response CANRA:

Is this position designated as a mandatory reporter under CANRA? Yes - Please have the employee sign the "Statement Acknowledging Requirement to Report Child Abuse". Other Special Employment Requirements: TB Test: Continued employment is contingent upon completion of satisfactory TB test. Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.

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