Cognizant is hiring for " Infra Team Lead". Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided
Note: "Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role."
* Act as the central liaison for all transition and desk-side delivery activities * Transition Desk-side services from external customers and/or Incumbents for Service being delivered by the desk-side track * Subject matter expert on End User Computing, Field Services and Third Party Partner Management * Analysis of Service provisioning and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements * Creation and review of required SLA's, KPI's, Service Credit Penalties * Create Process Document of current service for the customer and Partner * Re-Design of current Service as per the new requirements * Manage Risks, Issues and action logs and obtain customer sign offs * Manage regional resources and Team Leads assigned to Desk-side Delivery and IMAC experience * Maintain team communications example team meetings and huddles * Mentoring SPOC/SME/Lead on the soft skills aspect of the call (initial stage) * Foundation training for new hires in the team * Regular refresher sessions for the agents & capturing impact * Focus on BQ agents - additional audits on soft skills aspect of the call
Cognizant is a provider of information technology, consulting, and business process outsourcing services.