Program Support Associate Amazon
Seattle, WA

Job Description

We are a small/start-up team within AGFS (Amazon Global Fulfillment Services) with a charter of increasing selection across various Amazon marketplaces. We are focused on innovative ways to extend current fulfillment capabilities for sellers.

We are looking for dedicated, hardworking, analytical candidates to join the Seller Fulfilled Prime Team. Some of the responsibilities of a Program Support Associate include:

* Investigate merchant accounts and enforce Seller Fulfilled Prime's policies and performance standards against behavior that could pose a risk to Amazon, our buyers or other merchants
* Be aware of and identify new fraud patterns and trends among merchant accounts. Take appropriate action to identify and minimize associated risks
* Correspond with buyers, merchants, and other entities to make informed decisions about Seller Fulfilled Prime
* Achieve productivity and quality standards for investigations
* Participate in special projects and assignments to assist in protecting customer experience, ensuring good seller experience, and improving the effectiveness and efficiency of the team's processes