Coordinates the provisioning of information technology services, development of service plans and policies, delivering of the highest level of operational services, service management, change control, and improvement in service, all to ensure continuous customer satisfaction, cost minimization.
Manages customers, resources (both material and human), and projects and programs related to service delivery. Provides reports to Government management on the performance of Service Delivery, customer complaints, and suggestions on how to improve on service delivery. Provides expertise in project planning, task management, and control; including demonstrated use of project scheduling, cost management, change management, and tracking tools. Performs supervision and direction to ensure quality deliverables are created while managing costs, scheduling, and resources. Collaborates with Senior Government IT Staff, and performs work independently to ensure that project goals and objectives are met. Has direct past experience, which demonstrates interpersonal and business communications skill. Experience with IT Enterprise Service Delivery management and Business Relationship Management, valid within 5 years of a candidate being onboard in the position.
About BAE Systems
BAE Systems is a global company engaged in the design, development, manufacturing, and support of defense and aerospace systems.