Program Manager Microsoft
Redmond, WA

Job Description

Microsoft 365 is a key part of the company's cloud strategy and the overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's when the Amplify team steps in to make sure the customer support experience is best in class. The Amplify team is responsible for the entire admin and support ecosystem starting from the Microsoft admin portal (https://admin.microsoft.com), support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure the support data is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best support experience possible.

Relevant industry experience in Program Management (1- 3 years)

Proven track record of going technically deep and delivering cloud scale technologies

Experience with prototyping / wireframing tools to quickly communicate ideas to key stakeholders

Stellar cross group collaboration

Demonstrated ability to use data to influence & drive decisions

Ability to work independently in highly ambiguous environments

Excellent communication skills and the ability to tailor your message to different audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The Amplify program management (PM) team is looking for an innovative, analytical PM capable of owning features and strategies that drive discontinuous change in our customer satisfaction. Key areas of ownership include building and scaling out an extensible support platform that empowers engineers to efficiently resolve customer issues, driving innovative features to measurably impact customer satisfaction across the most complex segments of customers. This is a huge area with lots of room for creativity, exploration and hacking. Our PM teams have expansive charters and very broad influence. If you are looking to make a big impact, grow a ton, and have fun doing it, you are the right person for the job.

As part of the team, you'll be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, you'll need to have both excellent management & people skills paired with technical depth & passion.