Job Directory Program Manager III
Program Manager III
Redwood City, CA
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About
Job Description
Program Manager IIILocation: Redwood City, CA
Duration: 6 months
Description:
Service Desk is Client Customer solutions' technical support team enabling 4k+ sellers across sales teams helps client customers
Overall Responsibilities:
Program management of technical support
Handling escalations
Resource management
Operational rigor to manage metrics
Special projects
Top 3 Daily Responsibilities:
* Stay on top of team's operational metrics
* Handle any urgent escalations
* Manage resources for the team for optimal delivery
Skill/Experience/Education:
Mandatory:
* BA/BS Degree or equivalent work experience.
* 4-5 of years of experience in Program management
* Basic SQL knowledge
* Stakeholder management
Desired:
* Knowledge of any one programming language
* Analytics
* Technical support experience
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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