Job Directory Medallia Professional Services, Senior Analyst (Chicago)
Medallia

Professional Services, Senior Analyst (Chicago) Medallia
Chicago, IL

Medallia provides SaaS-based customer experience management systems.

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About Medallia

Job Description

Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

THE FUNCTION:

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task-helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

THE ROLE:

As a Senior Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts.

Product Implementation:

Work with senior team members to carry out customer implementations and program enhancements

Participate in the implementation design, setup, and review processes

Identify improvements to our feedback products and processes

Utilize Medallia software knowledge to configure surveys and reports

Client Management:

Build long-standing customer relationships by improving customer feedback programs

Provide support to client meetings by leveraging in-depth Medallia system capabilities

Work with client teams in resolving technical/system related inquiries

Provide quality assurance support when providing features to clients

Provide client support when analyzing large sets of data

Other Responsibilities:

Engage in new product launches and other cross-functional initiatives with Engineering and Marketing

Develop a thorough understanding of product features that are relevant to each client program

You gain exposure to a wide range of industries and work with great colleagues. You will develop a customer-first mindset, learn about how to position compelling product features to customers, and manage our product to deliver to customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry.

Minimum Qualifications

* 3 - 5 years of experience successfully managing and retaining clients while leveraging software
* Education: BA/BS, with evidence of technical experience or equivalent relevant experience.

Note: This role is not eligible for immigration/visa sponsorship.

Preferred Qualifications

* Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.
* Advanced degree is a plus

At Medallia, we don't just accept difference-we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

About Medallia

Medallia provides SaaS-based customer experience management systems.

Headquarters
Size
1391 employees
Medallia

395 Page Mill Rd #100

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