This role is to serve as team lead to provide oversight of day to day activities for the Production Services application support teams. This roll will manage processes and drive stability and performance across the team. The candidate will have a strong understanding of Production Services capabilities including monitoring tools and applications, incident resolutions and root cause identification. The candidate will look for automation opportunities to make the team efficient.
Communicate for all high/medium urgency production impacting issues.
Accountable for overall stability for the LOB supported. Manages triage events for all severities, drive to restoral and root cause identification.
Monitor and manage incident tickets for all production events to ensure the team is compliance with incident management processes.
Identifies improvement opportunities, and ensure corrective actions are documented and completed.
Provide hands on support and lead the support team within the technology environment, collaborate with business partners, project & initiatives teams and support systems through maintenance, implementation, problem resolution and proactive monitoring ensuring stability of Production environments.
Intermediate level Java understanding
Intermediate level Unix understanding
Sound knowledge on Ms-Office
Effective Communication - Clear, Concise & Ability to articulate Problem/Solution to audiences of varying technical/business backgrounds
Should be able to lead conference calls with tech and business users
Good documentation skills
Organizational and Multi-tasking skills
B.S / B.E./ B Tech /
M.C.A [with B.Sc., B Com, BBM]
M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
Posting Date: 07/01/2019
Location: Charlotte, NC, Gateway Center, 901 W Trade St, Plano, TX, BUILDING A, 7105 CORPORATE DR, - United States
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift