Production Support Analyst Sr - IAM
Taylor, TX

Job Description

Are you an ERCOT Employee? If so please log in to Workday to apply. JOB SUMMARY Support and maintain the application suite and related interfaces. Process changes, fixes and requests; minimize the risk to the stability of the applications; and review, test and implement new application related tools or utilities as appropriate. Maintains and supports the Oracle Identity Access Management suite which includes Oracle Identity Management (OIM), Oracle Identity Analytics (OIA), Oracle Access Manager (OAM), Oracle Enterprise Manager (OEM), Oracle Identity Analytics (OIA), and Oracle Unified Directory (OUD) to meet ERCOT business needs.Provides technical support for the application suite and related interfaces. Works as a member of the technical support team to process changes, fixes and requests; minimize the risk to the stability of the application when processing changes; and review, test and implement new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. JOB DUTIES Understands and applies principles, theories and concepts related to the profession and ERCOT's culture. Exercises judgment within defined procedures and practices to determine appropriate action. Impact is generally limited to specific assignments or projects. May respond to inquiries and/or provide assistance and/or guidance to lower level workers. ADDITIONAL JOB DUTIES Level 1 • Supports and maintains the application suite • Resolves issues in a timely manner • Collaborates with other application and technical resources when resolving a problem or implementing a system change • Provides on-call support outside business hours as needed • Updates and maintains required systems documentation, following the documentation standards where applicable Level 2 - Above + • Owns operations of the applications toolset • Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area • Maintains flexibility in response to requests • Understands how the applications support business processes and apply this knowledge to solve defined business problems • Participates in systems migration planning and execution • Prioritizes work to ensure that team objectives are satisfied Level 3 - Above + • Analyzes current application process and recommend improvements • Participates in review of high-level design • Develops and sustains a high level understanding of the competitive energy markets • Increases and maintains proficiency on operational methodologies and concepts • Identifies and acts upon functional and technical design and system architecture improvements • Updates team policies, processes, and workflows for submission to the Production Services Manager Level Senior - Above + • Serves as a Subject Matter Expert providing guidance to lower level workers • May schedule work, train, mentor, and/or coach other employees • Conveys team goals effectively through strong written and verbal communication skills • Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors • Has the ability to resolve issues in creative and effective ways EXPERIENCE Requires minimum 5 years related work experience in excess of degree requirements Oracle Identity Access Management suite EDUCATION Bachelor's Degree : Computer Science or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required Are you an ERCOT Employee? If so please log in to Workday to apply.