Production Management Loan IQ Morgan Stanley
New York, NY

Job Description

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses-and to our own.

Position Description

Engage with the development team throughout the life cycle to support Application build for Reliability

Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles

Responsible for the availability, performance, change management, monitoring, and capacity management of services

Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents

Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering

Interface with Product Engineering from a development and testing perspective on current and proposed production solutions

Incident Management:

Create and manage necessary process involving incidents

Partner with Operations and IT Managers to ensure processes are consistent

Partner with Ops Control to ensure IT and/or End User communications are handled appropriately

Continuous Improvement:

Use of analytical skills to find trends in the environment and drive out problems.

Lead effort to determine improvement areas, acquire Senior Management sponsorship and execute on improvement areas.

Problem Management:

Outage handling and preventing adverse impact of Incidents and problems on business due to error within IT infrastructure, ensuring maximum system availability and prompt and accurate remediation of issues. Communicate outages and project updates effectively to stakeholders. Proactively drive IT governance and de-risking initiatives.

Knowledge Management:

Lead effort on Knowledge Management consistency and completeness of knowledgebase.

Experience with Loan IQ application, api and installation structure along with adhoc queries.

Assisting with the Loan IQ upgrade program involving entitlements, code table updates, events and api checks.

Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way.

Demonstrated systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.

Ability to debug and optimize code and to automate routine tasks.

Experience in Java, Python and shell scripting.

Interest in designing, analyzing and troubleshooting large-scale distributed systems.

Strong query building and database skills with DB2