Product Support Specialist
Chicago, IL

Job Description

Narrative Science is seeking a Product Support Specialist to join our team in Chicago. You will be an expert in Narrative Science software products, responsible for providing training and product support to our users across our diverse customer base. In addition, you will proactively uncover additional customer needs and assist in creating and maintaining product support content for our help center. As part of the Customer Success team, you will work collaboratively with Customer Success Managers to engage users to drive product adoption and to help our customers realize value. They will also work closely with the product and marketing teams to communicate customer feedback. The right candidate will be a customer-oriented professional with excellent communication skills and an innate curiosity about how things work. Most importantly, you are comfortable working with data in a highly technical environment.

Responsibilities:

* Provide product support to users of Narrative Science software products
* Train new users on software and assist in the development of training programs
* Build and maintain our customer Help Center
* Serve as the product expert for Narrative Science software products
* Work closely with our Customer Success, product, and marketing teams to drive product adoption

Requirements:

* Bachelor's degree required
* 1-2 years experience interfacing with clients and working with technology
* Advanced knowledge of one or more BI tools (Tableau or Qlik certification, a plus)
* Proven track record of delivering excellent customer experiences
* Ability to work well in a collaborative environment
* Excellent verbal and written communication skills
* Ability to effectively communicate technical concepts to non-technical audiences
* Experience working with data in formats like Excel, CSV, or JSON
* "Roll-up-your-sleeves" entrepreneurial attitude

About Narrative Science:

Narrative Science creates software that writes stories from enterprise data to drive understanding and results. Powered by artificial intelligence, our technology automatically turns data into easy-to-understand reports, transforms statistics into stories, and converts numbers into knowledge. Narrative Science works with customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community, empowering them to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks -- all through the power of data storytelling.