Job Directory Follett Product Support Specialist
Follett

Product Support Specialist Follett
Westchester, IL

For more than 140 years, we have been making it easier for schools to run, teachers to teach, students to learn and fans to celebrate.

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About Follett

Job Description

* Identifying technical issues and/or user errors associated with ecommerce, point of sale, course material management and personal productivity systems including:


* System configurations
* End-of-day and start-of-day issues
* Inventory and order management issues
* Troubleshooting OS and profile corruptions
* Identifying basic LAN\networking issues
* Identifying and diagnosing cause of PC hardware failures
* Identifying basic printer malfunctions
* Workstation HDD data recovery using designated tools

#LI-JP1

To apply, please send your resume to jpikes@follett.com

* Excellent customer service capabilities


* Effective written and verbal communication skills
* Strong Interpersonal skills and team player
* Ability to organize and multi-task
* Effective problem solving and decision-making skills
* A degree qualification or equivalent experience in a relevant computer science discipline
* Ability to quickly learn new technical concepts
* Ability to handle constantly changing incident flow; remain productive during slow times, be able to multi- task effectively during busy times, exercise patience and professionalism during stressful situations
* Working knowledge and experience in the following technologies and hardware: Windows OS (primarily XP & 7), MS Office Suite, Active Directory, Routers, Switches, WAN\LAN technologies, PC hardware
* Ability to work 11:30am-8:00pm shift, Monday-Friday
* Ability to work overtime during busy seasons

About Follett

For more than 140 years, we have been making it easier for schools to run, teachers to teach, students to learn and fans to celebrate.

Headquarters
Size
6011 employees
Follett

3 Westbrook Corporate Center #200

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