* Identifying technical issues and/or user errors associated with ecommerce, point of sale, course material management and personal productivity systems including:
* System configurations * End-of-day and start-of-day issues * Inventory and order management issues * Troubleshooting OS and profile corruptions * Identifying basic LAN\networking issues * Identifying and diagnosing cause of PC hardware failures * Identifying basic printer malfunctions * Workstation HDD data recovery using designated tools
To apply, please send your resume to firstname.lastname@example.org
* Excellent customer service capabilities
* Effective written and verbal communication skills * Strong Interpersonal skills and team player * Ability to organize and multi-task * Effective problem solving and decision-making skills * A degree qualification or equivalent experience in a relevant computer science discipline * Ability to quickly learn new technical concepts * Ability to handle constantly changing incident flow; remain productive during slow times, be able to multi- task effectively during busy times, exercise patience and professionalism during stressful situations * Working knowledge and experience in the following technologies and hardware: Windows OS (primarily XP & 7), MS Office Suite, Active Directory, Routers, Switches, WAN\LAN technologies, PC hardware * Ability to work 11:30am-8:00pm shift, Monday-Friday * Ability to work overtime during busy seasons
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