Product Support Representative III
Addison, TX

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM:

FIS is looking for a Product Support Representative III to join our Bankway Deposits team in Addison, TX or Los Angeles, CA. This is an exciting opportunity to be a part of a great team, that provides in-depth product support to FIS clients.

WHAT YOU WILL BE DOING?

* You will provide in-depth product support to FIS clients by resolving incoming inquiries via phone or client portal
* You will work with installation, operation, maintenance and compatibility issues
* You will troubleshoot problems with malfunctioning hardware, server, operating system or software applications and recommend a corrective action

WHAT YOU BRING:

The ideal candidate will the ability to work well in a fast-paced, high-volume environment.

* You are very organized and detail oriented; able to work with shifting priorities
* You have excellent customer service skills, over the phone and via written communication
* You are strong at researching and digging deep, to find the root-cause of an issue
* You are looking to join our team and build a long-term career with FIS

WHAT WE OFFER YOU:

At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.

Perks and Benefits such as:

* Company Paid Volunteer Day
* Business casual attire - jeans every day!
* A generous paid time off program in which the benefits increase along with your tenure
* Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
* 401K with company contribution and Employee Stock Purchase Program with company match
* FIS Gives Back Program - charitable events and activities to help support our local community