Product Support Analyst Workday
Pleasanton, CA

Job Description

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

Do you have what it takes to continuously provide outstanding Customer support? Are you ready to take your knowledge of Compensation, collaborating and problem solving to resolve Customer issues? We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.

What would you do all day??

* Manage a queue of Compensation cases, prioritizing issues based on severity and customer impact
* Solve complex problems, drive change, and implement solutions
* Handle sensitive escalated customer issues
* Work with Product Managers, QA and Development to highlight customer compensation processing trends and identify areas for enhanced functionality and tools
* Maintain your knowledge of new functionality and compliance changes
* Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company
* Participate in our 24/7 global coverage plan

It would be really nice if you had....

* A successful track record of managing multiple urgent priority issues concurrently
* Experience working with software delivery and support (experience with SaaS would be awesome!)
* Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
* Additional experience in one or more of the following functional areas:
* Human Capital Management
* Absence Management
* Benefits
* Payroll
* Time and Labor

It's essential that you have....

* 4 or more years' experience supporting or implementing Compensation solutions
* Excellent analytical, problem solving and multi-tasking skills
* Proven ability to collaborate and build strong relationships with customers and internal resources
* Ability to generate a sense of urgency and rally appropriate teams
* Able to deal with the stress related to resolution timeframes and conflicting/competing priorities

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