Product Manager, Developer Experience Liveperson
Seattle, WA

Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

LivePerson is currently seeking an experienced professional to join our Developer Experience team as a Product Manager in Seattle, WA. You will work directly with our engineering, design, marketing, analytics, technical writing and professional services teams to create delightful developer experiences that improve our entire onboarding process and improve productivity. You know what developers need, how to talk to them and how to translate this knowledge into actionable plans that drive continuous improvement. This position provides an opportunity to join a fast-growing organization and shape the future of conversational commerce.

You should be an expert in:

* Leading definition and delivery of software services and tools that help developers.
* Turning incomplete, conflicting or ambiguous inputs into action plans.
* Writing, curating, editing developer resources: tutorials, examples, guides, and documentation.
* Developing detailed, crisp business requirements and user stories for internal design and engineering teams.
* A/B testing, audience segmentation and targeting.
* Building and nurturing a developer community.

In this role, you will:

* Work with leadership, stakeholders and broader web development teams to propose, ideate, develop and implement web solutions to achieve business goals.
* Own and develop a clear roadmap for DevEx improvements; manage that roadmap and lead its delivery.
* Proactively identify and resolve strategic issues that may block goal achievement.
* Use operating metrics and KPIs to identify areas of strength and weakness
* Make prioritization calls and trade-offs to optimize business outcomes
* Work in an Agile environment using Agile methodologies.

Basic qualifications:

* Bachelor degree in Business Administration, Computer Science, Engineering, or a related field.
* 5+ years of experience in technical product management or equivalent
* 3+ years of experience managing experience of web apps or services with UI and UX responsibility

Preferred qualifications:

* Master degree in Business Administration, Computer Science, Engineering, or a related field.
* Experience with HTML5, CSS, JavaScript, SQL and/or Jquery.
* Experience working with website management tools including CMS and DAMs.
* Experience with responsive design methodologies and web development front-end frameworks.
* Experience with web authentication methods including OAuth, JWT, JWS, etc.
* Experience working with remote development teams, including external development partners.
* Experience managing websites for translation into different languages.
* Experience building integrations with enterprise CRM.

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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