Product Design Senior Manager, Support Zendesk
San Francisco, CA

Job Description

Job Description

At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and build - design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.

What we're looking for

In this role you will be responsible for the team that's designing Support, the flagship product for Zendesk - a beautifully simple system for tracking, prioritizing, and solving customer support requests. You will establish a shared vision, develop design strategies that are based off of insights of our customers, both support agents and team administrators alike. You will inspire the teams around you, leading by example and becoming a mentor and role model for your fellow designers.

What you get to do every single day

* Lead strategic design projects across the product lifecycle and multiple product launches
* Work across multiple cross-functional teams, partnering Product and Engineering leaders on taking concepts from research to ideation to execution
* Present design solutions to partners, defend design decisions, and incorporate feedback into the design cycle
* Ideate with all levels of Zendesk to build products that make happier support professionals
* Work with leadership to craft, refine, and communicate design strategy and vision across the Support product team and global design organization

What you bring to the role

* 7+ years of professional experience designing business systems and applications
* 5+ years of management experience and a successful track record managing and building product design teams
* Ability to lead by example, and mentor others to deliver work
* An online portfolio that showcases a system thinking approach to projects, provides detail of your role on projects, and shows examples of functional designs that you have developed from start to finish
* * Please provide a link to your portfolio or work samples with your application *

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity; inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.