Product Analyst - Reservations Solutions
New York, NY

Job Description

Overview

We are looking for a dynamic and experienced product leader to help us continue to grow. The Product Analyst will work directly with the Product Lead in leading new product growth initiatives to help our customers and our management team drive profits via increased conversion, revenue and quality. The Product Analyst will be responsible for working with clients, business stakeholders, and technology to gather requirements and to create business requirement specifications meeting client needs and company growth goals. The Product Analyst will be engaged through the full software development lifecycle, collaborating with technology teams to establish the technical vision and analyzing the impact of change in requirements, providing business need mentorship to the technical team in functional design definition, and in providing subject matter expertise to testing, training, and service delivery teams. The Product Analyst will also provide subject matter expertise; assist in usage of the product, and support of day to day product needs. This leader will help build and grow our organization.

Responsibilities

* Author business requirements and support product development during full development cycle, including:
* Client meetings to define business requirements and evaluation of system usage
* Work closely with development on functional design and usability of design ensuring adherence of requirements through build
* Work closely with testing department on test cases review to insure business cases are covered during quality control process
* Work with service and delivery teams including Account Management, Training, Implementations, and Customer Care to ensure readiness to support new product developments
* Conduct periodic review of all product materials (User Guides, course materials)


* Maintain expert level of knowledge on selected TravelClick products to internal and external clients
* Analyze performance data to identify improvement opportunities
* Maintain knowledge of new releases and acquire feedback on clients on progress and product acceptance
* Support client documentation updates as needed
* Knowledge of all interfaces and identify the impact of changes to the internal and client audience
* Perform other duties as assigned

Basic Qualifications

Basic Qualifications

* Bachelor's Degree required
* 2-4 years of Business Analyst, Product Analyst or other relevant experience
* Understanding of system development life cycle methodology

Additional Characteristics

* Ability to accommodate change and adapt accordingly
* Ability to work with minimum supervision
* Demonstrates very strong analytical and problem-solving skills
* Effective time management skills is required
* Experience in Hospitality or similar industry is preferred - not required
* Must be detail oriented, organized, thorough, and have extremely high respect for quality control
* Proven ability to manage multiple project tracks & teams and the ability to interact with stakeholders at all levels
* Strong communication skills, internally & externally, with ability to be the communication bridge between business and technical teams

#DICE

#LI-KG1

EEO Statement"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Note to Applicants

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