Product Analyst
San Clemente, CA

Job Description

Seeking an experienced Product Analyst to help enhance our digital patient experience, matching Crossover's exceptional clinical service and care delivery model. Our patient engagement platform provides our patients with a frictionless healthcare experience, while saving our providers clicks, taps, and time. This hands-on role will translate the Crossover philosophy, delivery model, design guidelines, and values into a patient centered platform.

We are seeking an analyst who can help translate the Crossover product roadmap into a detailed and thorough set of agile user stories and related requirements, while assisting with product validation/testing/investigation as well as gathering feedback from users.

The ideal candidate is a fearless, proactive self-starter who can act independently, thrives in the constructive chaos of a start-up, and is passionate about improving the lives of patients and providers alike.

The ability to crystalize concise user stories from complex needs is a basic skill expected for this role.

What you'll do...

* Analyze, organize, document, articulate, and validate user stories within an agile SDLC
* Elicit detailed requirements from internal and external stakeholders
* Write epics and user stories that thoroughly depict expected behavior for the software
* Proactively investigate issues (bugs or flaws) that affect the platform in the market
* Collaborate with UX, Design and Marketing to deliver detailed concepts to development
* Understand our market and customers via research, surveys, direct feedback, and analysis
* Analyze alternative offerings in order to better understand the competition
* Assist Product Owners/Managers in prioritizing and managing requirements
* Assist in designing, monitoring, and operationalizing key product metrics to gain insights about your market, product, and users (internal and external)
* Assist in developing and executing test cases
* Assist operational teams in the creation of user-facing materials (clinical or technical)
* Demonstrate features to internal and external stakeholders
* Develop exhaustive use-case scenarios to test the design of the system
* Participate in beta and release activities
* Communicate the context, design and intention of the requirements to the developers
* Cross-integrate requirements into other application areas when appropriate

What you've done...

* 2+ years healthcare software product development experience
* 2+ years consumer software product development experience
* Worked as an individual contributor as well as a member of a high producing team
* Become a key contributor on a product development team providing specifications and subject matter expertise
* Maintained knowledge of clinical workflows, best practices, and industry regulations
* Gained technical acumen and knowledge in Healthcare IT
* Successfully worked in a highly agile and continuously self-optimizing team structure
* Mastered various Product, Design, and Dev tools, such as Google Apps/Suite, Product Board, and Pivotal Tracker
* Demonstrated excellence in organization, detail-orientation, communication (functional and technical information)
* Been awarded a BS/BA or accreditation in a relevant clinical degree, a related discipline, or equivalent work experience

Bonus points for…

* Mobile application product development
* Experience working in a startup or entrepreneurial organization
* Pragmatic Product Management certified

Excellent References required; include your CV, GitHub, and/or LinkedIn Profile

Please note: We will not respond to recruiters representing candidates.