Job Directory Proctor/Support Specialist

Proctor/Support Specialist
Tacoma, WA

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About

Job Description

Position Summary

This is a part-time hourly position providing assistance with the administration and proctoring of tests offered in the Certification & Testing Center. This position reports to the Program Support Supervisor II/Certification & Testing Center Administrator.

Essential Functions

* Provide exceptional service to customers in person and over the phone in regards to the Certification & Testing Center
* Greet examinees and verify eligibility and license entitlement
* Maintain confidentiality of all clients
* Store client information in secured areas
* Provide security at the testing center by ensuring all security systems are properly used
* Provide test proctoring that complies with the protocol for each test type
* Administer computer based and paper/pencil testing
* Troubleshoot test delivery/technical issues
* Perform community outreach through the web, telephone inquiries and front-line interaction with community members
* Be willing to fill in when needed/cover vacation requests
* Perform related duties as assigned

Qualifications

Minimum Qualifications

* High School graduate or equivalent.
* One year customer service experience
* Intermediate data entry, word processing and spreadsheet skills.

Preferred Qualifications:

* Associates degree from an accredited college or university.
* Proctoring experience



Conditions of Employment

* Successfully pass a criminal history background check prior to employment

The Successful Candidate Must Demonstrate

* Ethics, integrity, and sound professional judgment
* A deep appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace
* Demonstrate excellent customer service skills while working with the public and staff
* Professional and courteous interaction with students, faculty and staff and the public in a dynamic, fast paced atmosphere
* Ability to maintain confidentiality and proper securing of tests
* Strong time management skills as well as the ability to coordinate and multi-task
* Ability to comply with proctoring protocols
* Excellent computer skills including experience or training in the use of MS Windows applications
* The Ability to remain flexible with assigned shift and shift coverage when needed

Application Process

Application Materials

Complete application packages must include the following:

* Tacoma Community College online application
* Resume and cover letter

Terms of Employment

This position may work up to 15 hours per week. The work hours are vary within hours of operation: Tuesday-Friday: 8am-5pm/Saturday: 8am-4pm. The pay rate is $14.00 per hour.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator

Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title II and Title IX, 253-566-5050; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College

Human Resources

6501 S 19th St Bldg. 14, Tacoma WA 98466

http://www/tacomacc.edu/about/employment

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