Processing Support Associate II Allstate
Coppell, TX

Job Description

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Assists SIU Investigators on high severity PIP/Bodily Injury claims nationwide by performing pre-investigative searches.

Investigate and process requests in support of customers and internal/external business partners performed under general supervision using documented procedures. Assists management or subject matter expert in activities of basic complexity, requiring some independent judgment.

Key Responsibilities

* Processes business related functions in accordance with internal and external business requirement guidelines.
* Performs routine processes that require a basic knowledge and understanding of business unit processes and general insurance information.
* Investigates and resolves requests and/or inquiries of basic complexity.
* Utilizes knowledge, training and experience to interpret procedures and make fundamental processing decisions.
* Processes daily functions with quality and manages work with an understanding of business unit priorities.
* Reports system issues.
* May receive and respond to written and verbal communication from internal and external business partners.
* Meet expectations for working within a diverse team and meet attendance requirements, production numbers and quality goals.

Job Qualifications

* High school diploma or equivalent required.
* Experienced in Microsoft Office: Excel, Word, and Outlook.
* Effectively communicates technical and business ideas and information to others, including non-technical audiences.
* Attentive to existing standards and procedures, and may recommend improvements to existing standards and procedures within the work area.