BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
* ' They would be required to interact with customers (internal / external) to meet process deliverables . * Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.
Customer Relationship Management:
* Provide information, educate customer, troubleshoot, probe and fix issues. * Follow up on Waiting/Open issues, feedback and coaching. * Conduct Quality audits and review of teams' performance.
* Conduct Huddles and Team meetings. * Contribute to and participate proactively in knowledge sharing sessions. * Participate and contribute to organizational activities. * Act as a buddy for New Hires. * First level reporting. * Conduct peer reviews. * Conduct refresher training . * Collate team performance data for reporting purposes as and when requested by Process and Team Lead. * In the absence of the PL and TL, perform the following tasks when assigned:. * i Handle escalation calls. * ii Manage service levels on a daytoday basis. * Provide coaching and feedback for improvement.
Cognizant is a provider of information technology, consulting, and business process outsourcing services.