Job Directory Cognizant Process Specialist

Process Specialist Cognizant
Redwood City, CA

Cognizant is a provider of information technology, consulting, and business process outsourcing services.

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About Cognizant

Job Description

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

* ' They would be required to interact with customers (internal / external) to meet process deliverables .
* Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer.

Customer Relationship Management:

* Provide information, educate customer, troubleshoot, probe and fix issues.
* Follow up on Waiting/Open issues, feedback and coaching.
* Conduct Quality audits and review of teams' performance.

People/Team:

* Conduct Huddles and Team meetings.
* Contribute to and participate proactively in knowledge sharing sessions.
* Participate and contribute to organizational activities.
* Act as a buddy for New Hires.
* First level reporting.
* Conduct peer reviews.
* Conduct refresher training .
* Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
* In the absence of the PL and TL, perform the following tasks when assigned:.
* i Handle escalation calls.
* ii Manage service levels on a daytoday basis.
* Provide coaching and feedback for improvement.