Print Associate III, Service Delivery Operations Xerox
New York, NY

Job Description

This position is an advanced level associate working with document workflow processes in a print production environment. It focuses on Color Operation and has responsibility for preflight file conversion and advanced digital front end color management as well operating production devices and advanced finishing services and job quality assurance.

Main Responsibilities

* Set up, operate and maintain networked digital color production printing system and front-end color servers - configure job-processing settings, manage job queues, process files, and print jobs. Operate imaging software to organize workflow of imaging projects.
* Prioritize, schedule and execute document workflow process activities (prepress to delivery).
* Perform operator maintenance on equipment per manufacturer specifications. Troubleshoot machine issues as needed, contact and follow up with Technical services as required.
* Convert digital files to formats such PostScript, XML, etc. for import into document management systems.
* Maintain color matching to account standards or requirements, also performing color calibration using densitometers and spectrophotometers as needed and perform CMYK color adjustments. Invoke spot colors on Device Front End.
* Deliver output per contracted customer requirements and provide finishing services using appropriate equipment based on contract providing customer consultation with respect to print capability/ document finishing options.
* Engage and procure special materials and/or external services from appropriate third party suppliers to support jobs requirements
* Record meter reads for billing purposes and track SLA compliance through various data points in a timely and accurately manner.

Core Competencies

* Client Focus - demonstrating willingness to identify, understand and give priority to meeting the needs of the client
* Results Focus - the drive and determination to achieve objectives, overcoming obstacles to deliver results
* Embracing Change - the ability to work flexibly, adapting quickly to change and responding positively to new ways of working enabling us to thrive on change and constantly improve
* Corporate Citizenship - maintaining and promoting social, ethical and organizational values in the working environment and all business activities; placing the needs of the client and the goals of the organization above one's own personal interests
* Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others to deliver excellent client service or to achieve a shared goal
* Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally, and where necessary to gain their agreement and acceptance

Role Specific Competencies

* Service Operations Awareness -The ability to effectively deliver services to clients promoting continuous improvement of productivity, service quality and customer satisfaction
* Creativity and Innovation - The ability to challenge current ways of doing things (conventional practices), adapt established methods to new situations, pursue ongoing process improvements, create and evaluate new solutions and ideas.
* Health and Safety - Creating a safe environment for employees and contractors. (Occupational Health and Safety), and for customers and visitors to company facilities
* Learning and Development - Demonstrating desire to learn and improve our own performance and performance of others through the acquisition of skills, knowledge and learning through a variety of developmental interventions

Education, Sills, Knowledge & Abilities

* Associates Degree - Graphics Design or technically-oriented degree or equivalent experience.
* Customer Service Skills, ability to prioritize through customer request and meet or exceed expectations.
* General Digital printing experience as well as operating high volume, networked printing systems.
* Experience with basic color production workflows with emphasis on digital workflows
* Able to lift and move up to 50 pounds
* Listen, understand & communicate effectively.
* Able to work with cross-functional teams.
* Able to work with minimal supervision.
* Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
* Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
* Able to perform Mail Merges
* Basic knowledge of network (e.g., how to add or delete a network printer)
* Working knowledge of key variable data applications i.e. XMPie, PrintShop Mail, Fusion Pro.
* Advanced knowledge and experience with imposition within page layout applications.
* Catalog Electronic documents to various forms of media or Digital Storage.
* Validate or adjust the manufacturing layout & imposition of files. Validate description with Front End.
* Knowledge of various finishing operations and equipment (in-line and off-line).
* Intermediate knowledge of MS Office Suite (Word, Excel, Power Point)
* Work with electronic document management systems such as DocuShare & SharePoint - upload files, establish permissions, etc.
* Able to Estimate and schedule complex jobs.
* Able to Use scanning halftones, photographs, document image enhancement, subset finishing, in-line finishing.
* Knowledge on Preflight checking and error correction of files, Font Management, Trapping.
* Able to troubleshoot complex PDL, PDF, and VIPP workflow issues such as trapping, overprinting, and performance optimization.
* Able to Set up variable information workflow and design Variable Information Jobs.
* High degree of knowledge of Adobe and other graphic arts applications.
* Knowledgeable about the function, features and capabilities of digital front ends
* Functional knowledge of PC and MAC Applications and Operating system (i.e. Apple) when required by client.