Principal UX Designer (Commercial Credit)
New York, NY

Job Description

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal UX Designer (Commercial Credit)

As a UX Product Designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

About the Role:

Product Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an "anything is possible" mindset. They take pride in their work and yet have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

Are you looking for an opportunity to transform an industry and improve the daily lives of people at the same time? At Capital One Commercial Bank you'll have the chance to lead digital design across platforms, collaborate with partners across the business, and contribute to continuously improving our process for getting things done, all while relentlessly keeping the user at the center of everything you do. We're excited about the future and we need your help to make it a reality.

A typical day might include facilitating a workshop to integrate Lean UX into a project, reviewing features with a project team, working on interaction design, contributing to our design system, or conducting research with a customer.

In this role, you will:

* Collaborate with product managers, software engineers, data analysts and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts
* Use design thinking methodologies to uncover insights and implications for project objectives
* Build empathy and be an advocate for our customers through participation in human-centered research and design
* Champion research-based recommendations to designers, product partners and leadership
* Translate user needs and business requirements into elegant solutions for complex problems
* Translate data into human-centered design, and apply human-centered design to new tools for understanding data
* Leverage analytics tools to measure success, present opportunities, and support decision-making
* Utilize Lean and Agile methodologies
* Design user-experiences from low-fidelity sketches to hi-fidelity pixel perfect mockups.
* Measure recently released product features to establish benchmarks and to identify potential areas of improvement.
* Create rapid prototypes to validate design concepts with stakeholders and customers.

Our NYC office is located downtown. The amenities are more startup than financial services: you'll find ping-pong, foosball, cold brew coffee on tap, and Aeron chairs. Our seating is open-landscape to encourage collaboration but with a limited number of seats in any one area so it never gets too loud, plus plenty of nooks and rooms to escape to when you need to focus.

Basic Qualifications:

* At least 5 years of experience with UI/UX design


* At least 3 years of experience designing digital products or at least 3 years of experience designing omni-channel services


* At least 2 years experience working with Agile and Lean product development teams


* At least 2 years experience designing with data



Preferred Qualifications:

* Master's degree in Design or Master's degree in Human-Computer Interaction


* 7+ years of experience with user experience design


* 7+ years of experience designing digital products or 7+ years of experience designing omni-channel services


* 7+ years' experience with standard digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.)


* 5+ years of experience leading projects and other designers


* 5+ years of experience with information architecture


* 5+ years of experience creating prototypes at various levels of fidelity


* Experience designing enterprise or data-heavy applications preferred



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.